This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very nice stay. The room I had was comfortable and clean. Although, I did not use it there was a kitchen available in the room to use.
Business response:
Dear William, Thank you for giving our hotel and staff such a great review. We are pleased you found your room comfortable and clean. We try our best to maintain cleanliness to improve our guest's experience. We are happy we could meet your expectation. It was a pleasure hosting your visit at Extended Stay America, and we look forward to seeing you again soon.Sincerely,Hotel Management
Big room. All clean.
The staff was very nice at check-in. The halls smell like weed and the walls are so thin that you can hear everything next door. It’s just old and dirty.
Business response:
Dear Aurora, Thank you for staying with us and reviewing your experience. We are glad you were satisfied with the hospitable service you received from our staff. However, our goal is to exceed our guests' expectations. Therefore, we sincerely apologize for not doing so in your outlined areas. Your concerns will be shared with the appropriate individuals, and we will follow up to determine how we can enhance our service to our guests. While we know this stay did not meet all your expectations, we are hopeful for another oppor... read more
The room was ok. Nothing special. No King beds available. Would not stay there again
Business response:
Dear Michelle, Please accept our apologies for not meeting your expectations. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that this was not your experience. Your concerns will be shared with the appropriate individuals, and follow up to determine how we can enhance our service to our guests. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,626 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.