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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very poorly maintained Shower head leaking Shower drain not draining properly Dirty towels Overall I will not come back ever again
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Smells like smoke The hallways and room all smelled like smoke even though it’s supposed to be a nonsmoking hotel.
Business response:
Cassandra, thank you for the review and for sharing your experience. We were glad to read that overall you had a wonderful stay. We adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
We were attending a wedding in the area from out of town, due to traffic we had to go straight to the event instead of checking in. I called the hotel at 730 PM to advise them we would not arrive until 12-1230 AM, the clerk said that was fine and would leave a note for the night shift. She did not leave a note and when we arrived at 12:25 were told we could not check in. The clerk told us a homeless
Business response:
Janelle, thank you for your review. We are sorry you were unable to stay with us this time and regret the inconvenience caused. We will bring your concerns to the attention of our front desk staff to ensure this type of service is never repeated. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
Old and unkempt
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
This location was very quiet and near a few fast food joints. It was very nice to stay in.
Business response:
Thank you for choosing Extended Stay America and taking the time to share your experience. We are glad you were pleased with our well-appointed accommodations and that our quiet location worked well for you. Thank you once more for your kind review. Please come back and see us again soon. Sincerely, Hotel Management
Quick & easy booking. Nice property.
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,510 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.