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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not impressed
Business response:
Sean, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we missed meeting some of your expectations. We are sorry that we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
The hotel needs maintenance. The elevator was missing buttons. Our bathroom outlet did not work. The hallway carpets are dirty and not vacuumed, smelt dirty.
Business response:
Silvia, we offer our sincere apologies for the inconvenience caused to you. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance departments to step up their game and work more diligently going forward. Please choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Really Happy Guests Melissa was great at check in, friendly and helpful. The hotel was clean (lobby smelled like they were doing laundry Sunday morning😊) and we'll stocked (plenty of towels and bathroom supplies) In the morning they offered freash coffee and "grab & go" items listed keep granola bars, instant oatmeal and muffinsfor free.
Business response:
Debbie, thank you for reviewing your experience at Extended Stay America. It is a delight to know you were happy with our well-kept property and that you were impressed with the service provided by our courteous team. Reviews such as yours mean a lot! Thank you once more, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
I really enjoy the location of this property. Easy access to the I5 and it’s surrounded with plenty of stores and quick fast food places. Although, it had a stove top and fridge. It smelled like cigarette when I walked in. The room itself said none smoking but it had a strong smell. I open the window to air it out and it was fine after a few hours. The AC/Fan doesn’t work. Good thing it wasn’t hot. Clean bathroom, clean room, it was just the smell of smoke.
Business response:
Thank you for choosing our hotel. We are pleased to know you liked our ideal location and that you had a pleasant time with us. However, we are sorry for the issues you encountered in your room. Rest assured, your feedback has been shared with the housekeeping and maintenance team to address these issues immediately. We hope to have another opportunity of welcoming you back in the future for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,408 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.