This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was under construction. But other than that it was a clean hotel
Business response:
Thank you for choosing to stay with us at Extended Stay America, and we appreciate your nice rating. We are happy you were pleased with the overall cleanliness of our property and that you had a good time with us. However, we regret any inconvenience caused due to our on-going construction. We value your feedback and hope to welcome you again in the future. Sincerely, Hotel Management
Business response:
Linsey, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a flawless experience. Sincerely, Hotel Management
Ok stay overall The stay was ok, no breakfast and room was more of the issue. Not sure if the rooms are not supposed to have the ac controls inoperable or not but since i could not turn the ac on in room 201 made the room at night kinda of stuffy and too hot. Also the bathroom tub kept dripping all day and night so that also made it kind of hard to sleep. Spent one night out completely just to get a good nights rest. Besides that things were ok. No problems with cleanliness or staff.
Business response:
Thank you for being our guest. We are glad you had a pleasant stay and liked our courteous associates as well as the cleanliness of our property. However, we are sorry for the maintenance issue you encountered in your room. Rest assured, your comments have been shared with the appropriate team so that it can be fixed immediately. We appreciate your business and hope to see you again soon for a much better stay. Sincerely, Hotel Management
Business response:
Joseph, thank you for taking the time to post a nice rating of Extended Stay America. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay. Sincerely, Hotel Management
Queen bed were small, they were more like doubles and the first room we went in smelled like cigarettes. We had to get our room changed.
Business response:
Thank you for staying with us and letting us know of the smoke issues you encountered in your previous room, but we are happy to know that our staff moved you to another room. We are sorry that you were not completely satisfied with the size of our beds. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. It was a pleasure serving you, and we hope to have you back for the seamless stay you deserve. Sincerely, Hotel Management
Great Hotel 10/10 recommend The staff was amazing. The room was great the only issue was it was a nonsmoking and it smelled like cigarettes but that’s not on the hotel staff that’s on the people who come in and smoke in a nonsmoking hotel.
Business response:
We are delighted you chose to stay with us at Extended Stay America. We appreciate you recommending us and are happy to read you enjoyed your stay with us. Our staff works hard to exceed our guests' expectations and to make sure they have a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile. Thank you for being our guest, and we hope you will visit us again the next time you are in the area. Sincerely, Hotel Management
Excellent Staff Nice and quiet environment, very friendly staff.
Business response:
Samuel, thank you for the wonderful comments about your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you enjoyed your peaceful stay and our courteous associates. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Erica, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Walkin in smell Walking into the room had a funky smell. Not sure if it was mold, because i couldn't find mold. The smell was terrible...
Business response:
Andy, we apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well poised to serve you better during your next stay. Thank you again for your candid feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,625 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.