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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Chris, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Decent hotel, the grab and go breakfast in the morning was a nice touch.
Business response:
Jeremy, thank you for being our guest at Extended Stay America. It’s a pleasure to know you liked our well-kept property and that you were able to start your day off right with our grab-and-go complimentary breakfast. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
I enjoyed it alot.! No complaints.
Business response:
Adrian, thank you for choosing Extended Stay America. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Front dest service was very slow. Wifi is not much quicker. Bare bones room. All rooms have kitchenettes but they are stripped bare, giving the feeling of living in an empty space. Not even a glass for water. No in-room coffee, only 3 hangers in the closet. Breakfast consisted of a paper cup of coffee and a packaged bun while standing in the lobby.
Business response:
Aly, thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize that we didn’t explain our kitchenware policy to you upon arrival and are sorry for that our breakfast offerings weren't to your satisfaction. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you'll choose ... read more
Fair No temp control for room Bathtub stopper broken Very clean
Business response:
Lee, thanks for sharing your review online. We are pleased to read you had a good stay with us and that our offerings were to your satisfaction. Your feedback has been shared with the maintenance team to review and action. Thank you for being our guest, and we hope to have a chance of hosting you on a future date. Sincerely, Hotel Management
Business response:
Elizabeth, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Will book again Friendly and attentive staff. The room was clean and very comfortable to live in.
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The room problems The room had several lamps not working. The TV didn’t turn on the front desk came by to fix and couldn’t figure out why we then figure the problem and fix it ourselves.
Business response:
Please accept my sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will consider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.3 star rating with 2,575 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.