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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Tv did not work. Only one wash rag in room although two of us. Wall damage already there. Mainly, ground floor room requested early in the day. Early check in also requested. We did not arrive early; was about 3:30pm. A ground floor room was not going to be available for several hours. We accepted a second floor room instead. Last time we stayed, the elevator broke down. This time it did not but would have been more than an inconvenience since one of us is recovering from foot surgery. There was also damage to the dresser we... read more
Business response:
Thank you for choosing us for your needs. Although you liked certain aspects of your stay, we apologize for the housekeeping and maintenance issue. Your feedback is shared with the appropriate teams to ensure we target to deliver each guest a 100% satisfaction with our service and rooms to make their stay a comfortable one. It was a pleasure hosting you, and we look forward to serving you again at Extended Stay America. Sincerely, Hotel Management
Excellent location, facilities, and staff. Nice restaurants, and activities in the area.
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Loving it. Thank you 😊. We are happy to stay here
Business response:
Thanks for the perfect review. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Not safe The hotel wasn’t bad however I realized that my front door only locked from the inside. I never knew until the next morning. Someone could have came inside during the night if I hadn’t locked the bolt.
Business response:
Monique, thank you for reviewing your stay. We are pleased to know you had an overall pleasant time with us, but we are sorry for the maintenance issue you encountered. We have made a note of your feedback and have shared it with the appropriate team so that we can improve our future guest's experience. We hope you will visit us again so that we can make it up to you. Sincerely, Hotel Management
Business response:
Pamela, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Heater did not work The heater did not work. Me and my family were very cold all night. I called and front desk never answered my phone call so I left a message with the message operator and the front desk never returned my call.
Business response:
We are sorry you encountered some issues with maintenance services during your stay. It is very unusual for our Front Desk team to be unresponsive to the needs of a guest when made aware of an issue, and our maintenance staff delivers outstanding service. We sincerely apologize this was not the case during your stay. We have shared your feedback with our maintenance team as well as our front desk team and will use this as a training opportunity to improve our service delivery. We are very sorry and hope you will consider sta... read more
I didn't like the place was not clean like you see in the pictures. The place was dirty, but look like do not have enough staff.
Business response:
Thank you for sharing your feedback. Although you liked certaIn aspects of your stay, we are sorry for the cleanliness issue. Your feedback regarding the untidiness is shared with our housekeeping team for review and action. We hope to have another chance to deliver you with an exceptional experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 3.2 star rating with 2,523 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.