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Extended Stay America - Sacramento - Elk Grove
- Hotels
- Elk Grove, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2201 Longport Ct., Elk Grove, CA, 95758, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Minimum comfort Not even a coffee pot in the room, and not much else.
Business response:
Thank you for taking the time to share your feedback. We are pleased you stayed with us, but we are sorry for not meeting all of your expectations. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Jane, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Dirty Carpet needs vacuuming and the bathroom needs cleaned. What more do you need. The rooms are filthy.
Business response:
Thank you for being our guest. We are very disappointed to see that your feedback referenced the description of our hotel and your room as "filthy". Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Manageme... read more
Business response:
Robert, we enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America, we invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Nice place The hotel was very nice and clean. In a great area. Lots Of things around and close. The I checked in in the afternoon and the gentleman at the counter was very polite and super friendly. The gentleman at the counter the next morning was not.
Business response:
Thank you for taking time to review your stay at Extended Stay America. We’re delighted to know you were pleased with our well-maintained property and that our location was convenient for you. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Andrea, thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
The experience was good
Business response:
Thank you for reviewing your stay at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
Disappointed will not stay here again - absolutely NO amenities/supplies in room - not even a coffee pot! Only soap...no shampoo, shower cap - NOTHING! Staff was very friendly but not their fault there was nothing supplied in the room. Also amazed there was no maid service! Unless one stayed 3 days or longer...Ridiculous! As for the so-called "breakfast" - quite a joke! Barely anything worth eating.
Business response:
Roger, thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. In-suite amenities are also available and are complimentary at the front desk. We have shared your comments with our team to ensure clear communications going forward. We hope to have the opportunity to welcome yo... read more
Frequently asked questions about Extended Stay America - Sacramento - Elk Grove
How is Extended Stay America - Sacramento - Elk Grove rated?
Extended Stay America - Sacramento - Elk Grove has a 4.2 star rating with 1,464 reviews.
When is Extended Stay America - Sacramento - Elk Grove open?
Extended Stay America - Sacramento - Elk Grove is open now. It will close tomorrow at 12:00 a.m.