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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not feel safe. Sketchy people, men sitting in parked cars for extended periods. Elevator smelled like a urinal. Needed an inexpensive place for one night but this was a bad choice for me.
Business response:
Dear Patricia, We value guest feedback, and we thank you for taking the time to share your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. If your visit is not going as expected, we encourage you to reach out to anyone on our team so we can quickly and efficiently address your concerns, as we want to create great experiences for all of our guests. We will address this with the concerned associates and hope you give us another chance to provide you with the exceptio... read more
Very good place.
Business response:
Dear Walter, We are happy you chose Extended Stay America for your recent visit to Sacramento. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Hotel Management
Feel unsafe area influx with homeless not a lot though. Pretty old not updated. Shower splurting everwhere. Room smells.
Business response:
Dear Guest, Thank you for taking the time to tell us about your visit. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
To many suspicious people. A lot of cars going in and out.
Business response:
Dear Ameer, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Everything was awesome 👍
Very very very dissapointed
Business response:
Dear Guadalupe, Thank you for your candid review; we apologize if your stay was anything other than perfect. Your experience does not represent our usual performance, and we regret not meeting your expectations. We will address your feedback appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope you will consider staying with us again, as we would love to provide you with the outstanding stay you deserve.Sincerely,Hotel Management
The floor is not clean because you can see the footprints once you open the door. Bathtub is kind of dirty and the bedsheets was so thin. I understand it’s summer, but I’m sure everyone AC is on. I’m very disappointed. I hope they can do better
Business response:
Dear Guest, Thank you for your recent stay with us and for taking the time to post your review. We apologize for the housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We will address this with our housekeeping team. We can do better, and we hope you will allow us to prove that to you. We look forward to welcoming you soon!Sincerely,Hotel Management
I paid for a double bed suite and when I showed up after working all day and driving 3 hours they did not have my room. After speaking with several people at Expedia and the hotel staff we were able to get 2 separate rooms with one bed each. Not a good experience at all, but the staff was nice and accommodating.
Business response:
Dear Rose, Thank you for posting a review of your recent stay with us. We were disappointed to read about your experience and apologize for the issues you had with your reservation. Please be assured we will take appropriate action where necessary to better serve you in the future. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.