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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I've been staying at this property for almost 2 months now I enjoy staying here is very convenient The Price is Right and the people in the office know what they're doing and our friendly
I couldn’t stay here- the room was dirty, the deadbolt was bent, and it looked like someone had kicked the door in so uncertain if the door lock would hold. Clerk recommended I NOT go to the restaurant next door but order in instead. Men loitering in parking lot, and pot smoke in the elevator. The clerk was very apologetic, accommodating and canceled my stay. I ubered elsewhere and am very happy I did.
Business response:
Dear Alice, We appreciate you choosing our hotel and taking the time to share your concerns. We apologize for anything other than a completely satisfying stay. We take these issues seriously and are committed to improving in these areas to ensure all guests have an enjoyable experience. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sincerely,Hotel Management
Room 320 I thought the staff was very professional very helpful and I really especially appreciated the effort they they went to in booking my room I really did enjoy my stay here
Business response:
Dear Frank, Thank you for your wonderful summary pertaining to your stay at Extended Stay America. We are glad that we were able to help you with booking a room. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read about the outstanding hospitality you received from our staff. They will be pleased to read their efforts are noticed and appreciated by our guests. Thank you for choosing to stay with us; we hope to have the opportunity to host you again during a future visit. Since... read more
Bed and towels clean. Elevator and stairwells smelled like pee. TV signal only worked intermittently. Called front desk for assistance and no one answered.
Business response:
Dear Diana, Thank you for sharing your review. We appreciate you bringing these issues to our attention. Our team's priority is ensuring every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We regret that our staff did not respond to your requests while you were here and apologize for that inconvenience. Please be assured that we will address the issue to prevent similar situations from occurring in the future. It was an honor to host your visit, and we hope you will give us an... read more
Elevator smelled like Urine. Dirty underwear under the bed. Room was filthy. Trash was stacked so high in the stairwells it was falling all over. Disgusting place inside and out.
Business response:
Dear Tim, Thank you for sharing feedback about your recent stay. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. What you experience is unacceptable and does not represent the standard we aim to maintain. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again ... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,560 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.