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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean room with the kitchen as an added plus. We stayed during a stormy night and about 2 hours into our stay we lost all tv connection. We weren't able to watch the tv until the next morning when we were checking out. Other than that the room was decent and great for a last minute reservation.
Business response:
Jo, thank you for choosing us and for reviewing your stay. We are glad you had an overall pleasant stay with us and that you were pleased with our well-appointed accommodations. Thank you again for your feedback, and we look forward to welcoming you back soon at Extended Stay America. Sincerely, Hotel Management
Room smelt like smoke, clerk said it was one of their newly remodeled rooms and they were junky. The bed was alright. The heater/cooler worked great that’s about it
Business response:
Miguel, thank you for sharing your feedback. We are sorry for not meeting your expectations with your suite. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Horrible customer service 👎 Rude customer service on March 27, 2021...typical of 2.5 star hotel which should have tipped me off... when you're in the service industry it's paramount that you show and be courteous to your customers/clients... I didn't catch her name but she spoke with a disrespectful tone... upon my check-in I got finessed with a $100 deposit hussle which wasn't mentioned in my booking arrangements...I will not be returning and I definitely will discourage friends/family/strangers from future bookings of thi... read more
Business response:
Thank you for taking the time to evaluate your feedback. we apologize for the inconvenience you had with regard to the behavior of some of our associates. We will utilize your comments to enhance our service. Counting on your kind generosity to accept our apologies, we hope you will give us a chance to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,465 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.