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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Analilia, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
What was unique was i was able to have my companion animals w/me here before w/out additional fee's. NEVER was i asked for PAPERWORK to prove they indeed were Companion/servise/therapy animals.... I was charged an extra $50 per night for their stay... Thats $100 extra dolllars that i didnt have that coulda went to food for stay.... Also, the cleanleness was terrible! It reaked of smoke, the burners didnt work, and no garbage cans. Floor was not mopped out because i walked in my socks for about 2 min in room..... Black bottem... read more
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness issue you encountered and regret the disappointment you had with our pet charges. Please know our third party website clearly states about the pet charges. Also, your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Managemen... read more
Business response:
John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Nicole, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Worst Check in a While I came in at 301pm for check in. I was told to come back in30 minutes and my room would be ready. I came back 36 minutes later waiting in line. My turn came up at 350pm and i was told my room was still not ready. I told clerk I need to accept any other room for we had a dinner appointment in an hour and a half. after this discussion I was told room was ready, just need a blanket for room. We proceed with original room. We got there and the maid was still sweeping and making the bed. 10 minute after get... read more
Business response:
Brian, thank you for reviewing your stay. Although we're glad to know you liked the service provided by our staff, we apologize for the inconvenience you encountered at the time of check-in. Please be assured that we have discussed your feedback with our team to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
The 1st and 2nd rooms that we were assigned were not ready, The Assistant Manager Apologized and upgraded our room for our inconvenience
Business response:
We understand your frustration and regret the inconvenience it caused. However, we are happy that our staff did their best to accommodate you. Nonetheless, we have discussed your comments with our team, and we have altered our procedures so this does not happen again. We hope you will give us an opportunity to make this up to you on a future stay at Extended Stay America. Sincerely, Hotel Management
My Extended Stay Another great stay. Love the room I've been in. This is the best one thus far. 5 stars from me.... Roberto, Darlene, and the other staff are doing a great job.
Business response:
Cynthia, thank you so much for this awesome review. Making you happy makes us happy! We are glad that everything went so well during your stay and that our team made for a memorable experience. We will share your compliments with the team especially the staff mentioned in the review. It was the pleasure of hosting you, and we look forward to your next stay at Extended Stay America. Sincerely, Hotel Management
My 2nd Home This is literally my home away from home. Roberto, the manager, has an excellent spirit and always provides excellent service. I csn honestly say that every staff member I've had an encounter with, including housekeeping, have always been professional and helpful. It's one of the main reasons I come back. Overall, I can say they should have 4 out of 5 stars for a rating. The other minor issues are things that corporate has to take care of. I believe I see them working on some of the rooms. They need to make sure ... read more
Business response:
Cynthia, thank you for being a loyal guest of Extended Stay America. We're glad to you are enjoying your time with us and that you were impressed with the service provided by Roberto and our team. We look forward to sharing your compliments with our staff. We want you to have a pleasant experience with us, so please let us know at the front desk if there is anything we can do to make your stay better. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 4.2 star rating with 1,177 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.