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Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
As i walked into the room, it was a typical Extended Stay room. However, in the bathroom, there was visible water damage on the door, wooden rack under the sink and on the wall. There was recent construction inside the room on the ceiling as there were the ceiling popcorns all over the bed and also underneath the comforter. There was no hair dryer in the room as well. Not Good!
Business response:
Thank you for reviewing our hotel. We're sorry for the cleanliness issues you encountered while you were here and for the inconvenience you had due to our hotel policy. Please be assured that we have discussed your concerns with our housekeeping team, and we’re working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, know the items such as hairdryer are kept at the front desk and are always complimentary. We're sorry if this was not explained to you at the time of check-in... read more
Business response:
Allison, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you again soon. Sincerely, Hotel Management
Business response:
John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Ok room for the night Just needed a place for the night. Room was ok, bed could have been more comfortable, but it was clean. Check in staff was friendly.
Business response:
Thank you for being our guest. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We look forward to welcoming you back soon. Sincerely, Hotel Management
Misleading The pictures of the rooms are actually pictures of models. The room had a very uncomfortable mattress, peeling paint, heavily stained carpet, bathroom sink, the hood over the stove was not fully attached. You could actually see daylight through the entry door, so much daylight that you didn't need a light to see. This is just a poorly kept hotel. It looks nice on the outside, but no upkeep. I stayed at an extended stay last year in Great Falls, MT and was very impressed. This place in Sacramento, CA is apparently ... read more
Business response:
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Don't waste your time or money The hotel is conveniently located off the hwy and looks nice enough from the outside but the room needs a serious renovation. The carpet was nasty, it had multiple stains, the bathroom sink had over 10 cigarette burns - in a non smoking room. The kitchenette really needs a facelift. The drawers were peeling away and the range hood was dangling from one side. The bed was hard and warn out, we could feel springs but we couldn't sleep anyway due to the cigarette odor that was apparently coming fro... read more
Business response:
We're so sorry we failed to deliver a completely superb experience on your recent visit to our hotel, and we thank you for letting us know where we need to improve. We want our guests to be 100% happy with every aspect of their stay, from check-in until check-out, and every minute in between. From your comments, it appears we need to do some work in certain areas -- and we will! We would love to welcome you back on your next visit to our city to show you how we have improved. Sincerely, Hotel Management
only ok its was nice stay but there were roaches and no safty lock on the door other than that it was fine
Business response:
Cherise, thank you for taking thetime to evaluate your stay and for sharing your feedback. Our goal is to maintain the highest standards, and we apologize for falling short. We appreciate you letting us know how we can improve as well as what we are doing right. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
Clean and convenient location
Business response:
Jovana, thanks for choosing Extended Stay America. We are delighted to know you liked our well-maintained property and that you were impressed with our location as it was close to many restaurants and shopping venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 4.2 star rating with 1,235 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.