This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - Northgate
- Hotels
- Sacramento, CA
About this business
Location details
3825 Rosin Ct., Sacramento, CA, 95834, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management
Business response:
Shelly, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Used my free night never should have done it Well the stay was good till i saw a bug crawling on the wall then by the bed there was a pumpkin seed it looked like which bed bugs are often relembling that ....i was moved to a different room and the heater wasnt all that hot ....but i didnt feel like calling front desk cause my cell phone was the only phone in that second replacement room
Business response:
Thank you for being our guest. We sincerely apologize for not meeting your expectations with regard to your room while you were here and the inconvenience it caused to you. Your feedback regarding the housekeeping and maintenance issues are shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problems aren’t repeated going ahead. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Business response:
Analilia, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
John, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Nicole, thanks for reviewing our hotel. We want all of our guests to enjoy their visit, so we are sorry if any inconveniences were experienced while you were here. We hope you give us another opportunity to provide you with a much better experience. Sincerely, Hotel Management
Worst Check in a While I came in at 301pm for check in. I was told to come back in30 minutes and my room would be ready. I came back 36 minutes later waiting in line. My turn came up at 350pm and i was told my room was still not ready. I told clerk I need to accept any other room for we had a dinner appointment in an hour and a half. after this discussion I was told room was ready, just need a blanket for room. We proceed with original room. We got there and the maid was still sweeping and making the bed. 10 minute after get... read more
Business response:
Brian, thank you for reviewing your stay. Although we're glad to know you liked the service provided by our staff, we apologize for the inconvenience you encountered at the time of check-in. Please be assured that we have discussed your feedback with our team to be more diligent with our efforts moving forward. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
What was unique was i was able to have my companion animals w/me here before w/out additional fee's. NEVER was i asked for PAPERWORK to prove they indeed were Companion/servise/therapy animals.... I was charged an extra $50 per night for their stay... Thats $100 extra dolllars that i didnt have that coulda went to food for stay.... Also, the cleanleness was terrible! It reaked of smoke, the burners didnt work, and no garbage cans. Floor was not mopped out because i walked in my socks for about 2 min in room..... Black bottem... read more
Business response:
Thank you for taking the time to post a review. We are sorry for the cleanliness issue you encountered and regret the disappointment you had with our pet charges. Please know our third party website clearly states about the pet charges. Also, your comments have been shared with the housekeeping team in an effort to improve our service moving forward so that our future guests never encounter a similar issue. We hope to host you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Sacramento - Northgate
How is Extended Stay America - Sacramento - Northgate rated?
Extended Stay America - Sacramento - Northgate has a 2.9 star rating with 2,466 reviews.
When is Extended Stay America - Sacramento - Northgate open?
Extended Stay America - Sacramento - Northgate is open now. It will close tomorrow at 12:00 a.m.