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Extended Stay America - Sacramento - Roseville
- Hotels
- Roseville, CA
About this business
Location details
1000 Lead Hill Blvd., Roseville, CA, 95678, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Front staff very kind & accommodating! Let me check in early without making me feel like a criminal like most places! :-) all staff professional & rooms clean!
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and enjoyed our spotless accommodations. We will be sure to share your compliments with our team for taking good care of you. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
Front desk staff so very nice & helpful! I've seen a lot of poor reviews for this property but I must say that this staff deals with a very difficult & diverse population on a daily basis and really are very understanding! They are affordable, clean & kind. They will do whatever they can to make your stay pleasant. no, it's not 5 star but you won't pay for that either. Simple, basic, clean & professional. Don't come here dealing drugs; partying & you won't be disappointed. A very wonderful place for clean, quite, respectful ... read more
Business response:
We are pleased to know how much you appreciated our staff for their efforts to provide a great stay. We are glad to learn you were happy with our excellent accommodations and the reasonable price we offer. Thank you for choosing Extended Stay America. We hope to welcome you again the next time you are in our area. Sincerely, Hotel Management
Wish I could have stayed longer The ladies at the front desk are great. It was a very nice stay
Business response:
Michael, our gratitude for reviewing your stay at Extended Stay America. We are happy to have surpassed your expectations with our outstanding service. We will enjoy sharing your compliments with our front desk team. Thank you for being our guest, and we hope to see you again soon. Sincerely, Hotel Management
Good price but hotel lacks maintenance and cleanliness- towel rack not secure to wall, faucet moved all over, tv wobbled so much I thought it would fall. Hallway not vacuumed or trash bins around hotel not changed for two plus days- trash all over. Breakfast bar was a joke. I’ll spend $10 more next time and get something way better.
Business response:
We apologize for not living up to your expectations for an excellent stay and regret the inconvenience caused to you. It was definitely disappointing to know about the issues you mentioned, which led to a frustrating experience. Thank you for bringing these concerns to our notice, and we assure you the necessary remedial actions are being planned by our housekeeping and maintenance teams to ensure we deliver much better future guests’ experiences. We are sorry our grab-and-go breakfast choices fell short of your expectations... read more
I asked for pans and they didn't have any available which don't make sense The coutesty phone don't have access for deaf customers and no one is at the counter at all times. No usb port up to date to charge phone Nice room and clean
Business response:
Thank you for being our guest. Although you liked your spotless suite, we are sorry for the inconvenience you experienced due to the shortage of in-room amenities. We are reviewing this situation with our staff to ensure these items are always well-stocked. We value your feedback and look forward to welcoming you back soon for a better experience. Sincerely, Hotel Management
Not enough bathroom tissues , hallway smells like cigarrettes but checking in was no issues..aircon was loud
Business response:
Maria, thank you for choosing to stay at Extended Stay America. We are happy that overall you enjoyed your stay at our hotel. However, we regret the smoke odor you encountered. Your feedback will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We have also shared your concern with regard to the HVAC unit with our maintenance team so that they can fix it immediately. Thank you also for your feedback, and we hope to welcome you back soon. Since... read more
Old and run down but the staff was very nice
Business response:
Michelle, thank you for choosing to stay with us. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. We also appreciate your constructive comments as they help us to improve. We appreciate your feedback and look forward to hosting you again at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - Roseville
How is Extended Stay America - Sacramento - Roseville rated?
Extended Stay America - Sacramento - Roseville has a 2.9 star rating with 2,353 reviews.
When is Extended Stay America - Sacramento - Roseville open?
Extended Stay America - Sacramento - Roseville is open now. It will close tomorrow at 12:00 a.m.