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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The maid must have taken a vacation the microwave was dirty the stove and the counters were dirty. The bed was very comfy. You have to go to the office for towels and whatever else. The phone in the room didn't work. Great room to sit and read.
Business response:
Dear Guest, We are sorry that the room did not meet expectations upon arrival, particularly regarding cleanliness in the kitchen and countertop areas. As an extended stay property, some amenities such as towels and additional items are available upon request at the front desk, and we understand this may not have been clearly convenient during your stay. The issue with the in-room phone is also noted and will be shared with the team. On a positive note, it is good to hear that the bed was comfortable and that you found the ro... read more
Very quiet
Room was clean enough on the surfaces and tolerable accommodations
Business response:
Dear Guest, As a valued guest, we appreciate your feedback and are delighted to learn that you had a pleasant stay. We take great pride in not only meeting, but exceeding your expectations. We hope you will stay with us the next time you visit South Natomas; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback. Sincerely, Hotel Management
The staff was very friendly and helpful. And even though it wasn't much, I appreciated the included minimal breakfast bar. The place is a little shabby and rundown, but it has a full kitchen and everything works and was clean. And I can't complain for the price. I will stay there again when I got back to Sacramento, I assume.
Business response:
Dear Guest, Thank you for taking the time to share your honest feedback. While we are delighted to have welcomed you as our guest, we are sorry to hear of your disappointment with the overall condition of our property. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. On a more positive note, we are glad you enjoyed other aspects of your stay, most notably our clean guest rooms, grab-and-go breakfast, and the friendly hospitality that our... read more
Our room was very dingy. Did not have any amenities such as shampoo or soap cups or coffee maker. Beds were clean thank goodness. However; there wa the distinct smell of cat piss.
Business response:
Dear Guest, Thank you for taking the time to share your impressions. We appreciate your comments and understand how important it is for accommodations to feel comfortable and well prepared. We apologize for any disappointment related to in-suite provisions. Our accommodations are designed for longer visits with a home style approach, and many visitors choose to bring personal items. That said, essential bath items and similar conveniences are available at no charge through the front desk at any time. Your observations about ... read more
The room was spotless and the staff were courteous.
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,311 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.