Extended Stay America - Sacramento - South Natomas

Business response:

Dear Guest, As a valued guest, we appreciate your feedback and are delighted to learn that you had a pleasant stay. We take great pride in not only meeting, but exceeding your expectations. We hope you will stay with us the next time you visit South Natomas; we are confident you will have a more favorable experience. Thank you for staying with us and leaving your valuable feedback. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your honest feedback. While we are delighted to have welcomed you as our guest, we are sorry to hear of your disappointment with the overall condition of our property. We appreciate the constructive criticism and will constantly work towards meeting the expectations we proudly set for each of our guests. On a more positive note, we are glad you enjoyed other aspects of your stay, most notably our clean guest rooms, grab-and-go breakfast, and the friendly hospitality that our... read more

Business response:

Dear Guest, Thank you for taking the time to share your impressions. We appreciate your comments and understand how important it is for accommodations to feel comfortable and well prepared. We apologize for any disappointment related to in-suite provisions. Our accommodations are designed for longer visits with a home style approach, and many visitors choose to bring personal items. That said, essential bath items and similar conveniences are available at no charge through the front desk at any time. Your observations about ... read more

Business response:

Dear Guest, We are glad to hear that you enjoyed the kitchen during your visit. It is wonderful to know that this feature has added to your comfort and convenience while staying at Extended Stay America. Creating a space where guests can feel at home is important to us, and your feedback is truly appreciated. We look forward to welcoming you back for another pleasant and enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We are delighted to hear that your visit was so comfortable and welcoming. It is wonderful to know that the atmosphere made your stay feel warm and cozy. At Extended Stay America, we strive to create a relaxing environment where every guest can feel at home. Your kind words are truly appreciated, and we look forward to welcoming you back for another enjoyable and pleasant experience in the future. Sincerely, Hotel Management