Extended Stay America - Sacramento - South Natomas

Business response:

Dear Guest, We are delighted that you selected Extended Stay America for your recent stay in the city, and we are genuinely pleased to note the positive aspects of our hotel that you highlighted. Your business is highly valued, and we hope to be your preferred choice whenever you are in the area. We eagerly anticipate your next visit.Sincerely,Hotel Management 

Business response:

Dear Walter, Thank you for sharing your feedback. We are glad to hear that you found your guest room clean, though we apologize that the furniture and our complimentary breakfast did not meet your expectations. Your comments are valuable to us, and we will work with our team to address the areas needing improvement, including the availability of amenities and the quality of our breakfast offering. We strive to provide great value, and your input will help us enhance the overall experience. We hope to welcome you back in the ... read more

Business response:

Dear Vanessa, Thank you for sharing your rating regarding your recent visit. We regret any issues which left you with a less-than-perfect impression of our hotel. Please accept our apologies if you experienced any inconvenience. We encourage you to try us again, as we are confident you will enjoy the excellent hospitality we are known for providing.Sincerely,Hotel Management 

Business response:

Dear Brent,Thank you for sharing your feedback! We're glad to hear you had a pleasant experience during your stay. Our goal is always to provide a comfortable and welcoming environment, and your satisfaction is paramount to us. We look forward to the opportunity to host you again, ensuring another exceptional stay and demonstrating our commitment to outstanding hospitality.Sincerely,Hotel Management