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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great value
In all honestly, I booked this place by mistake…I wanted a totally different hotel with some similarity in name. I explained my mistake to the front desk woman, Liana, and she totally understood and allowed us to cancel our reservation & processed our refund. Liana was very pleasant and professional, a real asset to this property!!
Business response:
Dear Carole, Thank you for sharing your experience. We are pleased to know that Liana approached the situation with understanding and care. It is encouraging to learn that she made a positive impact and transformed the experience into a smooth and stress-free one. Your kind feedback is greatly appreciated, and we will ensure that it is communicated to Liana and the team. Sincerely, Hotel Management
Sìgn in front is hard to see
Business response:
Dear Amie, Thank you for your feedback. We appreciate you pointing out the difficulty in locating the sign, as clear visibility is important for a smooth arrival. Your comment will be shared with the relevant team as we explore ways to enhance the guest experience. We hope you’ll consider visiting us again in the future. We’d love the opportunity to provide you with a more comfortable and seamless experience. Sincerely, Hotel Management
This hotel has a clean room and comfortable bed. Nothing else. No hair dryer, iron or coffee maker in the room. Finally got a hair dryer on the third request (Thank you Misha). Breakfast is a small muffin and a nutragrain bar.
Business response:
Dear Patrick, Thank you for choosing to stay with us and for taking the time to share your feedback. We’re glad you found the room clean and the bed comfortable. However, we sincerely apologize for any aspects of your experience that fell short of your expectations. Our suites are designed to cater to guests staying for an extended period and seeking a home-like environment. As such, many guests bring their own amenities, including hairdryers and toiletries. Nonetheless, we do offer these items complimentary at the front des... read more
When i had an initial problem with my room upon check in, i stopped into the offince before leaving for my event and told them. They upgraded my room for the inconvenience and gave me a new room without question or issue. They even let me move my things from my original room after my event instead of right away which was a blessing so i was not late.
Business response:
Dear Guest, Thank you for sharing your experience. We are pleased to hear that our team was able to resolve the issue promptly and provide you with an upgraded room to meet your needs. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. Thank you for your appreciation, and we look forward to the opportunity to welcome you back to Extended Stay America. Sincerely, Hotel Management
The room is very clean but it had a bad smell iroo
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,156 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.