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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We are pleased your stay was a fantastic one and thanks for your nice rating. All of us at Extended Stay America look forward to having you stay with us again. Sincerely, Hotel Management
Carpets were filthy, stained and not vacuumed. Toilet seat was very loose and I had to tighten the seat bolts so I wouldn’t fall off. The toilet paper holder was also loose such that I had to just keep the roll on the counter. The staff was very friendly and helpful!
Business response:
Doreen, thank you for choosing to stay with us. We are glad you were pleased with the friendly hospitality. However, we failed you in the most basic of ways by not providing a clean and comfortable guest room, and for that, we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. We truly ... read more
Costumer service was hard to get a hold of. It took me about 20 to 30 minutes to check in. To check out the same thing.
Business response:
Thank you for the feedback. We are sorry for the front desk service issue you encountered and regret your stay was not a great one. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Business response:
Christopher, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Amy, thank you for staying with us and taking the time to share your rating. Our goal is to maintain the highest standards, and we are sorry for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management
It’s a bit dated and bed sheets were very thin. But it was a place to stay. The front desk people were very friendly though.
Business response:
We appreciate you choosing our hotel. Although you were satisfied with our service, we apologize as we couldn't hit the mark of your expectations for a perfect visit. Your feedback concerning the age of our property and the quality of the bed sheets will be used to improve our future guest's experiences. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Finally got a good room I really enjoy this day with you guys apparently you guys have like different grades of rooms because I stayed there a couple of times before in this last time I had a really nice room previous times they were just okay
Business response:
Thank you for staying at Extended Stay America. It is nice to know you liked your room and that you had a great stay. We appreciate your loyalty, and look forward to welcoming you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,378 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.