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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Ordered some dishes and utensils never got them. Useless staff.. they didn't even greet me with a good morning or have a nice day. Staff came off like a group of people who hate their jobs and could careless about the customers. The drawers still had a mess in them which is the staffs fault.. but the room was nice overall.. basically the staff is just bad the rooms are nice and comfy.
Business response:
Estevan, thank you for choosing to stay with us. We're glad to know you liked your well-appointed room, but we apologize for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our team and are working with them, so these issues don’t happen again. We hope you will give us another chance and stay with us the next time you are in the area. Sincerely, Hotel Management
There were someone’s used condoms in the trash can in the bathroom. The bathtub was dirty and there were no glasses or pots and pans in the room
Business response:
Penny, thank you for being our guest. We are sorry for the cleanliness issue you had in your room and that you were not knowing our hotel policy. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Your feedback has been discussed with our Housekeeping team to be more diligent moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Carol, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Nikki, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
They ran out of creamer st breakfast time, sheets and towels were very poor quality
Business response:
Thank you for taking the time to share your feedback! We want you to know we are committed to providing the highest level of service and quality for every guest, therefore we will address these issues with the appropriate team. We hope you will accept our sincere apologies for your disappointing experience and consider giving us another chance to make a better impression. Sincerely, Hotel Management
Very inconvenient location, very clean and quiet nice receptionist
Business response:
Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
I'll preface this by saying I would stay again, because of the price. The carpet was dirty and had gum or something in it. We found one live cockroach and one dead one. There was a ball under the couch, crumbs on the pull out couch mattress, and no sheet on that by the way. There was a barrette, a dog toy, and a bread bag twist tie under the bed. The bed's mattress cover was old and had pilling all over the side. The microwave and the kitchen cabinets were old and worn down. There were chips and discoloration on both. The fr... read more
Business response:
Amber, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered in your room. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 4.3 star rating with 1,416 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.