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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cozy and quiet Customer service was great and check-in was quick and easy. The room was cozy and quiet. The only complaint I have is that the room smelled like marijuana. I was just too tired to complain. After I got settled in, I didn't really notice after a while and just got over it. Overall, I feel this is a comfortable place to rest in. Check out was also quick and easy.
Business response:
Dear Renee, thank you for choosing our hotel for your travel needs.We love that you enjoyed your overall stay and found our rooms comfy and cozy. We are, however, sosorry for the inconvenience you experienced due to the lingering smoke smellin your guest room. We have strict policies where we prohibit smoking in some areasso we appreciate you bringing this to our attention so we can address it appropriately. Thank you for staying with us, and we hope to welcome you back again soon. Sincerely, Hotel Management
Okay but won’t do it again You get what you pay for. I like that they offer late check out $25/hour from 1-3pm. There were a bunch of smokers outside so the overall environment smells awful. Even the non smoking room smells Smokey.
Business response:
Nina, thank you for sharing your experience at our hotel. Please accept our apologies for the difficulties you experienced during your stay and that you feel we did not merit the rate you paid. We’re reviewing your feedback with our entire team in order to provide a more wonderful experience for every guest entering our doors. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Recently bought a house in the area. Staff was amazing. Very friendly and accommodating. They arranged housekeeping for me a day early and were helpful. I love the area. My only negative was no oatmeal in the morning and parking was tight, doable but tight.
Business response:
Elizabeth, thank you for the wonderful feedback of Extended Stay America. We are thrilled to know you were impressed with our courteous associates and that you enjoyed our location. Thank you again for including us in your travel plans. We can’t wait to welcome you back. Sincerely, Hotel Management
Business response:
Albert, thank you so much for the terrific rating regarding your stay at Extended Stay America. We hope you are already planning another trip our way. Sincerely, Hotel Management
Staff was VERY good.
Business response:
Lori, thank you for staying at Extended Stay America and for writing about your wonderful experience. The needs of our guests are indeed our top priority, and we are glad this is apparent in the quality of service you received. It was a pleasure hosting you, and we hope to do so again the next time you are in Sacramento. Sincerely, Hotel Management
Great staff and room Amazing stay the staff is always great and very friendly
Business response:
Your kind comments and excellent rating are greatly appreciated by all of us here at Extended Stay America. It was delightful to know that the services provided by our associates and the comforts of our accommodations exceeded your expectations. Thank you for the exceptional review, and we hope to have you as our guest again soon. Sincerely, Hotel Management
Business response:
Nicole, thank you for choosing Extended Stay America and for the wonderful rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
Check in did not go well. I was charged $25 to check in 1 hour early (2pm vs 3). Other hotels in the area don’t do this. The clerk at the front desk spoke really fast and acted like she couldn’t get rid of me fast enough. She has very poor penmanship. I couldn’t read the name of the WIFI network she’d written on my key holder, and even after she told what she’d written, I couldn’t make out the letters. Got to room. No remote control for TV. Called front desk and she said she’d bring one. 30 minutes later, no remote and no an... read more
Business response:
Thank you for being our guest. We are sorry for the poor service you received during your stay with us and that you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, please know we provide thorough training for all staff, and we will redouble our efforts. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Not returning! Service was excellent. First room we were put in had a huge puddle of water on the floor in the kitchen area. We were then upgraded to a larger room. That was great until the refrigerator made a loud obnoxious noise at the end of each cycle. Turned it off til next morning before we left. Only one chair at the kitchen table. We were only staying til 4am because of a flight so could not discuss all this in person.
Business response:
Lynne, we appreciate you for evaluating your visit to our hotel. Please accept our sincere apologies for the issues you experienced in your rooms. We are meeting with the housekeeping and maintenance teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.