Extended Stay America - Sacramento - South Natomas

Business response:

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management 

Business response:

Estevan, thank you for choosing to stay with us. We're glad to know you liked your well-appointed room, but we apologize for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our team and are working with them, so these issues don’t happen again. We hope you will give us another chance and stay with us the next time you are in the area. Sincerely, Hotel Management 

Business response:

Penny, thank you for being our guest. We are sorry for the cleanliness issue you had in your room and that you were not knowing our hotel policy. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Your feedback has been discussed with our Housekeeping team to be more diligent moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Carol, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Nikki, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback! We want you to know we are committed to providing the highest level of service and quality for every guest, therefore we will address these issues with the appropriate team. We hope you will accept our sincere apologies for your disappointing experience and consider giving us another chance to make a better impression. ​​​​​​​Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. ​​​​​​​Sincerely, Hotel Management