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Extended Stay America - Sacramento - South Natomas
- Hotels
- Sacramento, CA
About this business
Location details
2810 Gateway Oaks Dr., Sacramento, CA, 95833, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice person with good in tapas not relationshipe Miss jojo. The general manager excellent performance and customer service
Business response:
John, thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Jojo went a long way in making your stay so memorable. We look forward to sharing your compliments with her. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Don't plan on eating breakfast here Don't plan on having breakfast there. Coffee was available and reasonably drinkable--food (continental breakfast) consisted of pre-packaged granola bars.
Business response:
Galen, thank you for being our guest at Extended Stay America. We're glad to know overall you had a nice time with us, but we're sorry our complimentary grab-and-go breakfast offerings were not to your liking. We have made a note of your feedback as we plan any changes to our selections. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Business response:
Dexter, thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests, and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
There were someone’s used condoms in the trash can in the bathroom. The bathtub was dirty and there were no glasses or pots and pans in the room
Business response:
Penny, thank you for being our guest. We are sorry for the cleanliness issue you had in your room and that you were not knowing our hotel policy. Please know to ensure the cleanliness of the kitchenware, they are kept at the front desk. Your feedback has been discussed with our Housekeeping team to be more diligent moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Carol, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Ordered some dishes and utensils never got them. Useless staff.. they didn't even greet me with a good morning or have a nice day. Staff came off like a group of people who hate their jobs and could careless about the customers. The drawers still had a mess in them which is the staffs fault.. but the room was nice overall.. basically the staff is just bad the rooms are nice and comfy.
Business response:
Estevan, thank you for choosing to stay with us. We're glad to know you liked your well-appointed room, but we apologize for the service issues you encountered while you were here. Please be assured that we have discussed your feedback with our team and are working with them, so these issues don’t happen again. We hope you will give us another chance and stay with us the next time you are in the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - South Natomas
How is Extended Stay America - Sacramento - South Natomas rated?
Extended Stay America - Sacramento - South Natomas has a 2.8 star rating with 3,278 reviews.
When is Extended Stay America - Sacramento - South Natomas open?
Extended Stay America - Sacramento - South Natomas is open now. It will close tomorrow at 12:00 a.m.