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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very basic...the photos look better than the actual room. The flat sheet was bunched up at the foot of the bed, instead of tucked in. There were soap bar marks next to the faucet on the sink. Shower was decent, but only a bar of soap is provided.
Business response:
Dear Guest, We appreciate your feedback and sincerely apologize that the room did not completely meet your expectations. While we are pleased to know that the shower was satisfactory, we understand the importance of delivering a more comprehensive and refined experience. Your observations will be communicated to our team to enhance our attention to detail and improve our services. Thank you for bringing this to our attention. Sincerely, Hotel Management
It was ok
Business response:
Dear Guest, Thank you for your feedback. We appreciate your comments and will work to enhance the experience for our guests moving forward. We hope to have the opportunity to welcome you again soon! Sincerely, Hotel Management
Comfy Room, But unremarkable staff. Front desk agent had NO personality, no greeting. just took my license and credit card, gave me my room key and said the elevator is broken. That was the entire exchange. No mention of wifi, complimentary breakfast or where the breakfast even was. Assumed I could make it up 2 flights of stairs, and no apology for the elevator being down, or when it may be repaired.
Business response:
Dear Guest, Thank you for your valuable feedback. We are pleased to learn that you found the room comfortable. However, we sincerely apologize for the inadequate welcome and insufficient communication during your check-in experience. We recognize the importance of providing attentive and courteous service. Please be assured that we will address your comments to enhance the experience for our future guests. Sincerely, Hotel Management
It was just OK. Nothing special. Sketchy neighborhood.
Business response:
Dear Guest, Thank you for your feedback. We’re glad you gave us a try and appreciate your honesty. We understand that the surroundings and overall experience didn’t fully meet your expectations, and we’ll continue working to improve both comfort and peace of mind for our guests. Sincerely, Hotel Management
Close by everything I needed to be
Business response:
Dear Guest, Thank you for reviewing your stay at Extended Stay America. We are pleased that our hotel’s location perfectly accommodated your preferences during your recent visit. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,494 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.