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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We checked in very late due to a flight delay. The front desk person gave us a room on the 3rd floor and then told us the elevator was out of order. She told us to use the side door to get to the stairs closer to our room and the key lock was broken and we couldn’t get in that way and had to walk to the front to get in. We won’t ever stay here again. Also, if two people are staying in a room, the bed should have 4 pillows not 3.
Business response:
Dear Judy, Thank you for taking the time to share your experience, and we sincerely apologize for the series of inconveniences you encountered during check-in. We completely understand how frustrating it must have been. Guest comfort is a top priority, and we regret that your room was not better prepared to accommodate two people. Please know your comments have been shared with our maintenance and housekeeping teams for immediate review. We value your feedback and hope to use it to improve our service moving forward. Sincere... read more
Thank you it was a good service
Business response:
Dear Andrés, It was a pleasure having you as our guest at Extended Stay America, and we appreciate you taking the time to share your review with other travelers. It's great to hear you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit us the next time you are in the area. Sincerely, Hotel Management
Easy check in. Room was big enough to accommodate two working people. However, elevators were not working. Outside of the property could use some cleaning.
Gas stations and fast food were great around the area
Located in an industrial area in West Sac, this is a hotel that is pragmatic and economical. Parking and WiFi are free. Shampoo and wash cloths are not included in the bathrooms and have to be requested at the front desk. No coffee maker in the room, but coffee is available in the morning in the lobby. The elevator was out of service so I walked up three flights of stairs. Room was clean. Bathroom was fine. Full size refrigerator and microwave are in the room. Good deal.
Business response:
Dear Les, We appreciate you highlighting the practical and affordable nature of your stay. It’s great to know you found the room clean and well-equipped for your needs. While some amenities require a quick stop at the front desk, we’re glad you enjoyed the complimentary WiFi and parking. Thank you for choosing Extended Stay America. We hope to welcome you back soon for an even more comfortable visit. Sincerely, Hotel Management
Michael was helpful to us when we had issues with the key for both the main door and the room door. He explained the doors were having issues and we had to jiggle the card a few times to make it work. While this is not ideal, we were able to get in and out after doing what he said.
Business response:
Dear Sonya, Thank you for sharing your experience. We’re glad Michael was able to assist you with the door locks. While we understand it wasn’t the most convenient situation, we appreciate your patience and are pleased his support helped make it manageable. Your feedback is valued and will help us as we continue to enhance the guest experience. Thank you for choosing Extended Stay America; we look forward to hosting you again on your next visit to the city. Sincerely Hotel Management
Extremely... OK. Got exactly what I expected, which was not much. Had to have my key card re-keyed 4 times, which seemed to be no surprise to the nice people who helped me each time.
Business response:
Dear John, Thank you for your feedback. We’re glad our team was helpful each time you needed assistance, though we understand how inconvenient it must have been to repeatedly re-key your card. We’ll look into this issue to help prevent similar disruptions in the future. Your input is appreciated, and we hope to provide a smoother experience on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,520 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.