Extended Stay America - Sacramento - West Sacramento

Business response:

Dear Maria, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great you enjoyed your stay and that our property and service met all your expectations! We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management 

Business response:

Dear James, Thank you for commenting on your recent experience at our property. We are pleased that you enjoyed the service provided by our staff. Our goal is to ensure that all guests are well-informed about our hotel and amenities; therefore, we are sorry for any miscommunication that occurred on our end. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Additionally, for cleanliness purpose, we keep the dishware at the ... read more

Business response:

Dear Susan, Thank you for taking a moment to recognize our front desk associates here at Extended Stay America. Making our guests feel valued and well-cared for is at the core of our service philosophy. Your kind words inspire us to continue delivering exceptional hospitality. We are devoted to making every guest's stay memorable, and we hope to have the opportunity to do so again soon!Sincerely,Hotel Management