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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No frills! This is a no frills hotel but it meets my needs. It has a kitchenette, shower, bed and tv. Staff has been very friendly. The location is good but I wish they had better restaurants around. I will stay here again.
Business response:
Thank you for taking the time to review your stay. We’re glad to know you liked your well-equipped room and that the service you received from our staff met all your needs. It was a pleasure having you as our guest, and we forward to welcoming you back again soon at Extended Stay America. Sincerely, Hotel Management
Though Expedia advertised this location as having rooms available, there was actually no vacancies. However, we were assigned a room which had already been reserved by someone else. I was disappointed that the sheets and beds smelled like cigarettes. The refrigerator was very old.
Business response:
Thank you for reviewing your stay. We’re sorry for the smoke smell you experienced in your room. It is a concern because we adhere to a strict 'no smoking' policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Business response:
Thank you for rating your experience at Extended Stay America. We are happy our efforts got us such good review and hope to have the pleasure of hosting you soon. Sincerely, Hotel Management
Convenient location. Close to shops and food. Hotel was clean and staff was friendly. It's great for a couple day stay.
Business response:
We are so pleased you had a great stay at Extended Stay America. It is great to know you were impressed with our courteous associates and convenient location which was perfect for your needs. We look forward to welcoming you back soon! Sincerely, Hotel Management
August 2018 They allow pets. Which means every morning there is fresh dog pee in the back stair ways. Management did wash when they where informed.
Business response:
Kharis, we are delighted you chose to stay with us at Extended Stay America. It is good to know that you enjoyed your visit here, but we regret any inconvenience caused to you due to our pet policy. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management
Accomodations meets basic requirements. Breakfast was a plus.
Business response:
Ron, we appreciate you for choosing us. It feels good to know you had a pleasant stay with us and that you could start your day with our delicious grab-and-go breakfast offerings. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management
My reservation was lost , the room smelled of cigarettes, reception, did not let the next shift know about my later departure
Business response:
Frances, we apologize that you experienced so many difficulties while you were here. It is disappointing to know we couldn't deliver you with a perfect stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to redeem ourselves on a future date. Sincerely, Hotel Management
Business response:
Thank you for your rating. We are glad your overall stay was pleasant. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management
Check out was a pain since there was no staff at front desk. And they didn't answer the phone. Plus the bathroom vent fan was disconnected and there was no way to vent out when using the bathroom! And the free continental "breakfast" was the most pathetic I've come across. Basically all there was was granola bars and coffee. I felt cheated. I will not return.
Business response:
Jeremy, thank you for sharing the specifics of your stay with us. Please accept our apologies for the difficulties you had at the time of check-out and in your bathroom. We have discussed your concerns with our front desk, and we’re working with them in order to be more diligent with our efforts. We have also asked our maintenance team to fix the issue you mentioned as soon as possible. We also assure you that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so that they can use it while... read more
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,261 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.