Extended Stay America - Sacramento - West Sacramento

Business response:

Thank you for your nice rating of Extended Stay America. We are pleased your stay with us was a nice one, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your wonderful review of Extended Stay America. We are pleased to read our location was ideal for your needs and that you enjoyed our delicious breakfast offerings. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management 

Business response:

Vincent, thank you for staying at Extended Stay America. We are delighted to read you had a great time with us. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Angel, thank you for your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Thanks for being our guest at Extended Stay America. We are glad to read you had a comfortable stay and liked the outstanding service provided by our staff. Your feedback in regard to cleanliness will be shared with our housekeeping team. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Jorge, we are delighted you had an excellent stay at Extended Stay America. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, Hotel Management 

Business response:

Robert, thank you for your delightful review of Extended Stay America. Your positive comments about our courteous service and your well-appointed room are greatly appreciated. Thanks for being our guest, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at our hotel. We have read your comments and are sorry to know we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We do hope you give us another chance when you return to our area as we would appreciate the opportunity... read more

Business response:

Thank you for choosing to stay at our hotel. We are sorry for the cleanliness issues you had while being here and regret the inconvenience it caused. Your feedback is of utmost value, and we will use it as a training tool to improve our performance further. We hope you will consider giving us another opportunity so that we can provide you with an improved visit. Sincerely, Hotel Management