Extended Stay America - Sacramento - West Sacramento

Business response:

Daniel, thank you for your 4-star rating. I am glad you had an overall great visit. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, General Manager 

Business response:

Reyes, thanks for the four-star rating. We are glad you had a comfortable stay at Extended Stay America. We hope to see you again in the future. Sincerely, General Manager 

Business response:

Anka, it was a pleasure to have you as our guest at Extended Stay America. We are glad you enjoyed your time with us. We hope to see you soon. Sincerely, General Manager 

Business response:

Ramsin, thank you for selecting Extended Stay America. It makes us happy to know that we were able to deliver a pleasant stay to you. We appreciate your feedback and hope to have you as our guest again. Sincerely, General Manager 

Business response:

James, thank you for staying at Extended Stay America. We are glad to read our location was convenient for your needs. However, I am sorry for the cleanliness issue you had in your room. I have shared your feedback with my housekeeping team for immediate review and action. We hope you will consider giving us another chance so we can serve you much better in the future. Sincerely, General Manager 

Business response:

Thank you for sharing your 5-star rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for visiting Extended Stay America. We are happy to know you liked our peaceful location and that you enjoyed your time with us. However, We're sorry our front desk failed to communicate to you about our kitchenware and in-room amenities policy. Our kitchenware is kept at the front desk to ensure its cleanliness and is available on request. Also, our fully equipped kitchens with full-size refrigerator/freezer include ice trays for your convenience. Therefore we do not have ice machines on our property, and we apolo... read more

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit. However, Please accept our sincere apologies for the cleanliness issues in your suite. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. We appreciate your business and hope to have the opportunity to welcome you back soon! Sincerely, General Manager