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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Need to improve on cleanliness on carpets and flooring
Business response:
Thank you for sharing your candid feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager
Good job Overall I would stay at this place again ... I guess everyone has there own personal experience and mine was good I guess, I was accommodated for my needs and I would say girls up at front desk would go beyond to help you.
Business response:
Shobhna, thank you for staying at Extended Stay America - Sacramento - West Sacramento. It’s our pleasure knowing you had a great stay and loved the excellent service provided by our front desk staff. I will share your compliments with them. We hope to welcome you back soon. Sincerely, General Manager
I just needed a room for an overnight stay, and it exceeded my expectations. Room had a kitchen which was a plus.
Business response:
Many thanks for the excellent review. We are delighted to know all went great during your stay and that you are satisfied with your well-equipped room. We appreciate your business to Extended Stay America - Sacramento - West Sacramento and hope you are already planning another trip our way. Sincerely, General Manager
Sleepy in Sacramento Check in was very easy and fast. I found the room to be clean and comfortable. However when the fridge compressor started is was very noticable and a bit loud; it woke me up on the first night.
Business response:
Greg, it's so nice to read the kind review about your stay at Extended Stay America Sacramento - West Sacramento. We are glad you liked the cleanliness of your room and our service. That being said, we are sorry for the inconvenience you experience in regard to the fridge. I will share your concern with my engineering team. Thank you for being our guest. We look forward to your next visit! Sincerely, General Manager
Business response:
Mary, it was a pleasure having you as our guest at Extended Stay America Sacramento - West Sacramento. We are very happy to see the wonderful rating and that you enjoyed your stay with us. Reviews such as yours mean a lot! Thanks again, and we look forward to welcoming you back. Sincerely, General Manager
Business response:
Kim, thank you for staying with us and taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Not Happy! We arrived the hotel after a long traffic commute in I-80 on a saturday afternoon (Apr1). We were given a room easy and fast BUT... when we came to the room, to our surprise... THE ROOM WAS NOT CLEANED YET!!! It is not busy that time and there is no excuse that the person in the lobby does not know which room is clean and ready for the new customer. THIS IS NOT ACCEPTABLE!
Business response:
We appreciate you bringing your experience to our attention. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean suites for our guests, and we obviously fell short in this case. Your comments have been shared with the respective team to ensure this is not repeated. Please give us another chance to serve you with the hospitality you deserve. Sincerely, General Manager
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Sacramento - West Sacramento. Sincerely, General Manager
Business response:
It was a pleasure having you as our guest at Extended Stay America - Sacramento - West Sacramento. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thank you for taking the time to share your rating. We look forward to your return visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 4.2 star rating with 1,430 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.