Extended Stay America - Sacramento - West Sacramento

Business response:

Thank you for choosing our hotel. It's great to know you enjoyed your overall stay with us. But, we obviously failed to provide our customary attention to detail in preparing your room before your arrival, and we sincerely apologize for the oversight. We will share your concerns with our housekeeping as well as food and beverage teams in an effort to improve our facilities and service. We appreciate your feedback and hope to have the opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Maleeka, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Sacramento - West Sacramento. Sincerely, General Manager 

Business response:

Christopher, thank you for being our guest at Extended Stay America - Sacramento - West Sacramento and for letting us know that you enjoyed your time with us. Our front desk is available to address issues such as this, and we would have been happy to provide you with another room upon request. It was our pleasure hosting you, and we hope to have the opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

James, thank you for your nice review of Extended Stay America - Sacramento - West Sacramento. We're glad our location was convenient to everything you wanted to do on this trip and that you were satisfied with facilities and service.It was our pleasure to host you and your family, and we hope to see you all again on your next visit to West Sacramento. Sincerely, General Manager 

Business response:

Jay, thanks for your loyalty towards our brand. We are glad you had a comfortable time at Extended Stay America - Sacramento - West Sacramento and liked our clean facilities. We appreciate your suggestion and have taken a note of it. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Leshawn, thank you for including us in your travel plans. We apologize for falling short of your service expectations. I assure you, nothing is more important than your total satisfaction. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed an area in which we can and will improve. We are capable of doing so much better and I hope you will consider a return visit so we can prove that to you. Sincerely, General Manager 

Business response:

Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager 

Business response:

Thank you for sharing your candid feedback. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our housekeeping team to see where we went wrong so any necessary improvements to our processes can be made. It was good to have you here, and we hope you will give us another chance to provide you with a much better experience. Sincerely, General Manager 

Business response:

Shobhna, thank you for staying at Extended Stay America - Sacramento - West Sacramento. It’s our pleasure knowing you had a great stay and loved the excellent service provided by our front desk staff. I will share your compliments with them. We hope to welcome you back soon. Sincerely, General Manager