Extended Stay America - Sacramento - West Sacramento

Business response:

Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management 

Business response:

Robert, thank you for your rating. We are glad your overall stay was pleasant, but we are sorry if any inconvenience was caused while here. We hope you will give us another chance to exceed your expectations on a future visit. Sincerely, Hotel Management 

Business response:

Gino, thank you for the outstanding review of your stay at Extended Stay America. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to our beautiful city. Sincerely, Hotel Management 

Business response:

Nicole, thank you for staying with us again, and making Extended Stay America your home away from home. We are pleased to know we met your needs and expectations during your visit. Your comments will be shared with the staff and they will be happy to know their efforts made a difference. Thanks again for your feedback, and we look forward to welcoming you and your family back for another stay. Sincerely, Hotel Management 

Business response:

Yolanda, thank you for being our guest at Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, Hotel Management 

Business response:

Laura, many thanks for sharing your 5-star rating of Extended Stay America. We are delighted we exceeded your expectations for a fun-filled visit to our area. We hope to have the pleasure of welcoming you again soon. Sincerely, Hotel Management 

Business response:

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. We are thrilled to read you enjoyed your stay here and that you loved your well-appointed room. It was our pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Melissa, thank you for staying at our hotel. We are happy to read you had an overall nice stay and that you liked the service offered by our staff. However, we apologize for the cleanliness issue you experienced and regret the inconvenience caused. Your feedback have been shared with our housekeeping staff to ensure they are more diligent in their work. It was a pleasure having you both as our guest, and we would like to regain your trust to serve you again in the future. Sincerely, Hotel Management