This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I had to have hotel staff come up twice to get rids of ants and they just kept coming back.
Business response:
Thank you for your review. Although you were overall satisfied with your visit, we are sorry for the cleanliness issues you encountered in your room and regret the inconvenience it caused. Your concerns have been shared with our Housekeeping team in an effort to improve our service moving forward. We hope you will consider giving us one more chance so we can redeem ourselves. Sincerely, General Manager
Nice studio hotel room with kitchenette Really a place for people in the area doing contract work, or other times when you'd need a crash pad. Also good for a stopover on a long trip. Not a pretty area but handy to a lot of stuff. The room was great but the bed was a little too hard for our taste.
Business response:
Nancy, thanks for being our guest at Extended Stay America. We are happy to read you had a comfortable stay and liked some aspects of your room. Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back. Sincerely, General Manager
Business response:
Zhixian, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business stay I had a pleasant stay
Business response:
Angie, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Sacramento - West Sacramento. Sincerely, General Manager
Business response:
Thank you for the five-star rating. We are happy to know that you had a great stay with us. Thanks for the business, and we hope to see you again soon at Extended Stay America - Sacramento - West Sacramento. Sincerely, General Manager
Business response:
Robert, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Sacramento - West Sacramento. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Hotel overall was decent. However there was an odor in the room and linens were very rough.
Business response:
Vannessa, thank for for being our guest at Extended Stay America - Sacramento - West Sacramento. We are pleased to know that you overall had a good experience. With that said, we are sorry for the problems you encountered in your room. We will share your concerns with our team in an effort to improve our facilities moving forward. Thanks for your feedback, and we hope to see you again soon. Sincerely, General Manager
A Few More Adjustments I loved my stay, the location and everything was great it just my room was hot & stuffy, smelled like dog and I was on the first floor which I preferred to be near my car that had just be broken in the night before but no bath and it was if I had a handicapped accessible room only I'm not handicapped
Business response:
Tamieiko, thank you for being our guest at Extended Stay America - Sacramento - West Sacramento. We are happy to read you liked the convenience of our location and had an overall pleasant time. Having said that, we’re sorry for the cleanliness issue you experienced in your room. I have shared your feedback with my housekeeping team to take corrective action immediately. We hope the positive aspects of your visit will bring you back to our hotel. Sincerely, General Manager
Wouldn't stay more than a night. Lobby smelled like weed. Room smelled like perfume. Crumbs in cupboard. Breakfast was muffin or granola bar
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.