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Extended Stay America - Sacramento - West Sacramento
- Hotels
- West Sacramento, CA
About this business
Location details
795 Stillwater Rd., West Sacramento, CA, 95605, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Albert, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Sacramento - West Sacramento. Sincerely, General Manager
Nice kitchen but no business center no work out Nice kitchen but no business center no work out room but very close to where I needed to be, walking distance to shops and food
Business response:
Thanks for your review. We are glad you had a comfortable stay overall and you liked our convenient location. However, we are sorry our hotel did not have all the amenities you were expecting, but we hope that this will not deter you from choosing us again in the future. Sincerely, General Manager
Business response:
Gabriel, thank you for rating your visit to our hotel. It seems like you had a pleasant stay overall. However, we are sorry we did not meet your every expectation while you were here. We will certainly step up our efforts, so your next stay is even better. Thanks for being our guest. Sincerely, General Manager
Business response:
Thank you for taking the time to give your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to your next stay at Extended Stay America - Sacramento - West Sacramento. Sincerely, General Manager
Business response:
Thank you for the five-star rating of your stay at Extended Stay America - Sacramento - West Sacramento. We strive to exceed our guests' expectations, and we are pleased that we accomplished this while you were here. It was a pleasure hosting you, and we hope you will visit us again whenever your travels bring you this way. Sincerely, General Manager
Business response:
Brittany, thank you for being our guest at Extended Stay America - Sacramento - West Sacramento. Our goal is to make your visit as comfortable as possible and to assist you in any way, so we are glad we accomplished this during your stay. We appreciate your nice rating, and please come back and see us again soon. Sincerely, General Manager
Decent Our shower had a used shampoo bottle in it but other than that it was very clean. Front desk won't bring anything to your room, you have to go get it at the desk. Breakfast was a joke. Individually wrapped granola bars and coffee. Room was spacious and the amenities are wonderful. Full size fridge, stove top, dishwasher. Bed was comfy.
Business response:
Thank you for choosing our hotel. It's great to know you enjoyed your overall stay with us. But, we obviously failed to provide our customary attention to detail in preparing your room before your arrival, and we sincerely apologize for the oversight. We will share your concerns with our housekeeping as well as food and beverage teams in an effort to improve our facilities and service. We appreciate your feedback and hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Business response:
Maleeka, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America - Sacramento - West Sacramento. Sincerely, General Manager
Parking lot was trashy and filthy run down security cars that look like they're abandoned sat in the lot for whatever reason. Side door is a pain to open. First room given had an awful odor and A/C didn't work...had to move rooms. Key cards to one of the rooms kept deactivating even within hours sitting on the kitchen counter. Also, switch in the bathroom for the light and vent are one of the same so you can't turn off the vent while doing make up. The vent is extremely loud so it's very annoying. Would desire considerably i... read more
Business response:
Thank you for your feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. I have shared your feedback with my management team to ensure no future guest experiences the same. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - West Sacramento
How is Extended Stay America - Sacramento - West Sacramento rated?
Extended Stay America - Sacramento - West Sacramento has a 3.6 star rating with 2,223 reviews.
When is Extended Stay America - Sacramento - West Sacramento open?
Extended Stay America - Sacramento - West Sacramento is open now. It will close tomorrow at 12:00 a.m.