Extended Stay America - Sacramento - White Rock Rd.

Business response:

Thank you for being our guest. Although you liked our calm atmosphere, we apologize for the inconvenience you had in your room during your stay, which made your experience less than stellar. Your feedback is shared with our housekeeping team for review and action. We hope the positive aspects of your visit will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Tara, thank you for choosing Extended Stay America while here for a tournament. We are glad to know you had a great stay with us and loved your well-appointed suite. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. We were absolutely delighted to read how much you enjoyed your stay with us, and we will be sure to share your wonderful comments with our staff. They will appreciate the recognition of their hard work. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for reviewing our hotel. Our goal is to provide friendly, responsive service; therefore, we apologize that we fell short during your visit. We have shared your concerns with our front desk team to be more diligent going forward. We will also share your valuable comments regarding the condition of the rooms with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Managemen... read more