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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
The grounds were dirty and needed to be washed down
Business response:
Thank you for being our guest. Although you had an overall satisfactory stay, we apologize for the inconvenience you had due to the cleanliness issue, and your feedback is shared with our housekeeping team for review and action. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
A little run down - bare minimum in the room. No maid service.
Business response:
Thank you for being our guest and for taking the time to give us your feedback. We are sorry if our housekeeping services were not shared with you at check-in. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to offer this service to you at a minimal fee. Towels and linens may be exchanged at the front desk anytime and complimentary. We hope you consider staying with us again soon. Sincerely, Hotel Management
Nice quiet room little worn out carpet deep cleaning needed
Business response:
Thank you for being our guest. Although you liked our calm atmosphere, we apologize for the inconvenience you had in your room during your stay, which made your experience less than stellar. Your feedback is shared with our housekeeping team for review and action. We hope the positive aspects of your visit will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Incompetent Put my son up there tried to call said he was not there. Drove to location said he was never there. My son checked in and they used his PayPal for incidentals check out next day at 10:30 Worried the whole time!
The receptionist was rude and unfriendly. The rooms seemed outdated. Furniture had scratches all over.
Business response:
Thank you for reviewing our hotel. Our goal is to provide friendly, responsive service; therefore, we apologize that we fell short during your visit. We have shared your concerns with our front desk team to be more diligent going forward. We will also share your valuable comments regarding the condition of the rooms with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope to have another opportunity to welcome you back to our hotel. Sincerely, Hotel Managemen... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,328 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.