This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Good stay We were in town for a tournament. The room was clean, they put us in back where it’s quiet.
Business response:
Tara, thank you for choosing Extended Stay America while here for a tournament. We are glad to know you had a great stay with us and loved your well-appointed suite. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
It was comfortable and easy place to stay. Staff very nice and since they had space, asked me where I preferred my room location.
Business response:
Thank you for choosing to stay at Extended Stay America and for sharing your review with other travelers. We were absolutely delighted to read how much you enjoyed your stay with us, and we will be sure to share your wonderful comments with our staff. They will appreciate the recognition of their hard work. We hope you will stay with us again during your next visit to the area. Sincerely, Hotel Management
Smoked out Lots of folks smoking in the parking lot.
Business response:
Richard, thank you for reviewing your visit. We apologize for the trouble you had due to the other guest in the parking area. We have shared your feedback with our team as it will help us enforce our no-smoking policy more effectively to ensure our future guests do not encounter such problem again going ahead. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Good service but facility is a bit worn and could use a makeover. We weren’t sure if the linens were ckean
Business response:
Frank, thank you for being our guest. Although you had an overall pleasant stay with us and liked our courteous associates, we are sorry our property was not to your expectations. We will share your feedback with the people in our organization who are responsible for formulating plans for future renovations. On behalf of everyone here, we invite you to revisit us on your next trip to the area. Sincerely, Hotel Management
The lady checking us in and the gentleman checking us out were about the two only helpful people here. The room was okay. It had a full kitchen with a stove and they'll provide you with dishes if you need them. The other people staying there were loud and sketchy. I tried to go to the front office a few times throughout my stay and it was always locked. You have to then call a number and some person comes out to help but they were always extremely rude when you do. We will not be back here or to any other Extended Stay.
Business response:
Thank you for choosing to stay at our hotel. We are glad to read you liked your room and the kitchenette in your room. However, please accept our apology for the issues you described regarding our front desk. Customer satisfaction is our team's top priority, and we obviously failed to deliver during your stay. We will share your feedback with our team and discuss ways to improve our service to our guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Ho... read more
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.