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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Be careful if you have allergies to animals The lady working the front desk was very friendly. This was my second time staying here. The one thing that made my stay less pleasant was the amount of animal fur there was in the room. There was fur on the doormat, the recliner, the night stand next to the recliner, and piles of it under the bed. I woke up unable to breath due to allergies. Other than the cleanliness of the room due to the fur, I feel like the room was exactly what I expected and what I paid for.
Business response:
Thank you for returning to our hotel. We're glad you were pleased with the service provided by our front desk associate and that overall you had a pleasant time with us. However, we're sorry for the cleanliness issues you encountered in your room and for the inconvenience you had due to it. We have discussed your feedback with our housekeeping team to be more diligent with our efforts moving forward. Also, know our front desk is available to resolve issues, so we are sorry we were not aware of the problem, as we would have b... read more
Business response:
Frank, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
Business response:
We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management
Business response:
Vicki, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Continental breakfast appeared very limited in a small lobby room...
Business response:
We appreciate you for taking time to post your review of Extended Stay America. Although you had an overall comfortable stay, we are sorry we couldn’t provide you with an excellent breakfast experience. Thank you for being our guest, and we look forward to serving you again soon. Sincerely, Hotel Management
Service is great.
Business response:
Rudy, thank you for your stay at Extended Stay America and for taking the time to review our hotel. Our staff works hard to ensure each guest has a great experience, so we appreciate your kind words regarding the service they provided during your visit. We truly appreciate you sharing your thoughts and look forward to seeing you again soon. Sincerely, Hotel Management
Staff can have a better attitude
Business response:
Lavelle, thank you for being our guest at Extended Stay America. We are glad to know you had a pleasant stay, but we regret if any inconvenience caused. Your comments will be used as a training tool to improve our procedures and provide a better experience for our guests. We hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Bottom grade It was really bottom grade of everything
Business response:
Gabriella, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is closed now. It will open at 7:00 a.m.