Extended Stay America - Sacramento - White Rock Rd.

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are glad to know you were impressed with our well-kept property and had a nice time with us. Thank you for choosing to stay with us, we hope to have the opportunity to welcome you back for a future stay. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. We are delighted to know our staff was able to make up for the inconvenience you had in your room and ensure you rest of the stay was a comfortable one. Your review is appreciated, and we hope to be your choice of hotel in the future as well. Sincerely, Hotel Management 

Business response:

Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management 

Business response:

It was our pleasure accommodating you at Extended Stay America, and we are glad to know you liked your clean and comfortable accommodation. However, we are sorry if you had any inconvenience. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although we're glad to know our location was ideal for you, we apologize for the cleanliness and noise issues. We assure you that we have shared your concerns with our concerned team, and we’re working on our procedures in order to prevent such situations from happening again in the future. Please consider coming back so we can make your next trip pleasant in every respect. Sincerely, Hotel Management