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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
Ricardo, thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Business response:
Michael,we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Business response:
Satendra, all of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management
Love this hotel My stay was amazing, came down from LA for a family members wedding the location of the hotel is great everything is around that you need target.Ross. Food places.. The African American lady at the front desk was amazing and really helpful
Business response:
Jaynesha, thank you for the terrific review of Extended Stay America. Thanks for mentioning how our staff made you feel welcome and went the extra mile to make you feel at home. Your comments have been shared with the team, and they truly appreciated the recognition. We look forward to being of service the next time you are in city. Sincerely, Hotel Management
The property and location was decent. Our room was clean however the beds were extremely firm and the pillows were so soft it was as if they weren't there. We also had to go to the front desk to ask for soap (there was none to use and calling the front desk was useless as they put us on hold for an extremely long amount of time). Also they do not have simple amenities that most places to such as disposable cups for water. You must ask for everything you need or want. Very inconvenient.
Business response:
Thank you for your stay with us and for providing your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Thanks again for staying with us and we hope to welcome you back soon! Sincerely, Hotel Management
Business response:
Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
I've stayed in Extended Stay hotels before and never one like this. Our room was very similar to a Motel 6 room , buy with a kitchen. There was no hair dryer and plates & glasses were only available by request. They did not have a breakfast, just a "grab and go" aka granola bars and coffee. The staff was nice, but the other guests were kinda sketchy.
Business response:
Thank you for staying with us. It's great to hear you enjoyed your stay overall, although we apologize for your disappointment with the in-suite amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness, and our team gladly deliver... read more
2 stars There was just a lot of riff raff. And they really aren't an extended stay with their prices. My son found an extended stay in Sacramento thats $400 a week. It's not one of your guys hotels and they don't supply any pots pans silverware etc. But I will manage.
Business response:
Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you back to ... read more
Only one housekeeper on staff and no early check in available and I waited and waited until 3pm to come into a huge line
Business response:
Thank you for sharing your experience. We are sorry for the issue you encountered and regret the inconvenience it caused. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.