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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
quick trip The façade of the hotel was nice and well maintained but the condition of the room was poor. There was duct tape on the A/C unit which didn't work and there was duct tape on the toilet. There was no overt dirt or grime but the overall impression was poor. Would have been more disappointed if I had paid more.
Overnight stay between doctors' appointments.
Business response:
Thank you for taking the time to share your experience. I am glad to see you had a pleasant overnight stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
You can find a better hotel Carpets were not vacuumed, we found toe nail clippings by the bed and dust bunnies. Breakfast selection was very poor ( few bars, muffin, oatmeal packets and bad coffee) and you have to eat it in your room. Located right off freeway, so very noisy. No hair drier was available, as it says on request. Smell of weed everywhere. You can definitely find a better hotel for that price if you shop around
Always good! I have stayed here several times over the last couple of years. Always clean, friendly service, close to food and freeway access.
Business response:
The team and I appreciate your remarks. It is great to see you consistently receive great customer service and clean accommodations when you stay at our hotel. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
Quick tip Needs security I had two loads of laundry stolen. And two days later I had my large expensive bag full of clothes and personal thing stolen in the middle of the day in front of office. General Manager needs to improve he customer service skills. Other employees were helpful and nice. General manager was very rude to customers and staff.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am terribly sorry for the incidents you experienced at our hotel and the lack of customer service you received from one of our managers. We will work with our staff on making sure our customer service is up to par and that belongings are safe. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Nice Nice area, room was in decent condition and I enjoyed having a kitchen
Best price in town without compromising cleanlines The hotel is such a great deal very clean very easy check in not too many local riff raff! Great family spot near children's museum and river spots! Enjoyment
Business response:
Thank you for taking the time to write a review. We are pleased to read you enjoyed our latest renovation and our convenient location, but disappointed that our staff were not polite, which the proper customer service has been been addressed. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Run Down A prefect example of "you get what you pay for" cigarette burns in the bed spread, flax seeds on the kitchen floor and terrible draining tub / shower. Not too happy.
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.