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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Quick tip Needs security I had two loads of laundry stolen. And two days later I had my large expensive bag full of clothes and personal thing stolen in the middle of the day in front of office. General Manager needs to improve he customer service skills. Other employees were helpful and nice. General manager was very rude to customers and staff.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I am terribly sorry for the incidents you experienced at our hotel and the lack of customer service you received from one of our managers. We will work with our staff on making sure our customer service is up to par and that belongings are safe. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Nice Nice area, room was in decent condition and I enjoyed having a kitchen
Best price in town without compromising cleanlines The hotel is such a great deal very clean very easy check in not too many local riff raff! Great family spot near children's museum and river spots! Enjoyment
Business response:
Thank you for taking the time to write a review. We are pleased to read you enjoyed our latest renovation and our convenient location, but disappointed that our staff were not polite, which the proper customer service has been been addressed. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Nice hotel with lots of stores and restaurants It was a very nice hotel hard to talk to the staff a little bit and our light in the kitchen did not work but it was a beautiful room with lots of space
Business response:
The team and I appreciate your remarks. I'm glad that you had an excellent stay at our hotel due to our convenient location and your satisfaction with your room accommodations. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
Convenient location, great staff Room was affordable and conviently located. You get exactly what you pay for. Sarah was such a pleasure had great customer service skills! Will definitely stay here again thanks to her.
Business response:
Thank you for taking the time to share your experience. We are glad to see you were well taken care of by one of our staff members and that you would stay with us again. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
It's an ok place. Staff are courteous but wifi was very poor. Second time I've stayed here and the wifi seemed to be the issue every time
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,365 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.