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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Neighbors First, I asked for both rooms to be next to each other and the hotel was over booked. Then my kids tell they can smell marijuana coming from the next room. A lot of shady people walking around, they probably live there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Would stat again The room was clean, bed comfortable. Don't think there will be a breakfast, but coffee was good. Mac Donald's is next door
Business response:
Marsha, thank you for sharing you kind review of Extended Stay America - Sacramento - White Rock Rd. It’s nice to know you our location was convenient for your needs and that you got a good night’s sleep. We hope our hotel will be your preferred choice the next time you visit our area. Sincerely, General Manager
Business response:
Tanya, we appreciate you taking the time to share your nice rating. Thank you for being our guest, and we hope Extended Stay America - Sacramento - White Rock Rd. will be your first choice every time you visit our area. Sincerely, General Manager
Business response:
Thanks so much for the wonderful rating. We are thrilled that we met all your expectations for an enjoyable experience. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America - Sacramento - White Rock Rd. Sincerely, General Manager
The Staff are great... The hotel itself though... The three interactions I had with the staff was great, they were helpful, they were quick to take care of me. The hotel's location is great, right off the highway and a perfect place if you have a business trip nearby or are just looking for a place to get off and back on the road quickly from. That said, the rooms are "smoke-free" but my room smelled like smoke my whole stay, my floors seemed to have been unswept in the kitchen bathroom area and the fixtures in the room were... read more
Business response:
Thank you for being our guest. We are pleased you liked our location and staff for the excellent service they provided. However, we are sorry for your disappointment with our in room-amenities and the inconvenience caused. I have shared your feedback with my engineering team in regard to the internet issues. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
Was too much noise - especially the upstairs - and the next door dog - kept barking - unpleasant
Business response:
We certainly apologize for the noise issues you experienced which led to a less than perfect stay. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We regret the inconvenience caused, and please give us another chance to serve you better in the future. Sincerely, General Manager
A decent place to stay Very busy hotel during the week. If your looking for a nice quiet place to rest this is not the place. They do offer full kitchen rooms but utensils pots pans are available upon request. Room was nice and clean. No ice machine. The free breakfast consists of coffee, tea, hot chocolate, muffins trail bars and oatmeal.
Business response:
Tito, thank you for the review. It is nice to know your overall stay with us was a pleasant one. Our fully equipped kitchens have full-size refrigerator therefore, we do not have ice machines on ourproperty. To ensure cleanliness, kitchenware for your suite is kept at the front desk. If we did not communicate this at the time of check-in, we are sorry. We appreciate your feedback and hope to welcome you again soon. Sincerely, General Manager
Business response:
Aaron, many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you left with a good impression. It was our pleasure hosting you, and we hope to see you again at Extended Stay America - Sacramento - White Rock Road. Sincerely, General Manager
No towels??? Check in was quick, room was clean. We had to go down to the lobby to get drinking cups. Then back down to get blow dryer. We're very disappointed at lack of amenities. When going to the office to request towels for our second day I was told they were OUT of towels. I asked that when they were washed if someone could call and we would come get or if they could deliver. We never received any towels. No ice maker on facility.
Business response:
Kristy, thank you for reviewing your stay. We would like to inform you that, to ensure cleanliness of kitchenware upon check-in, these items are available at the front desk rather than leaving them in the room. We are sorry for the inconvenience caused. We value your feedback and will use it to ensure we are more consistent in our service levels. We hope to have the opportunity of welcoming you back on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.