This profile has been claimed by the business owner or representative.
Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
Ronisha, thank you for staying with us and taking the time to share your review. Our goal is to maintain the standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Marie, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Francisca, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Sacramento - White Rock Rd. Sincerely, General Manager
Neighbors First, I asked for both rooms to be next to each other and the hotel was over booked. Then my kids tell they can smell marijuana coming from the next room. A lot of shady people walking around, they probably live there.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Would stat again The room was clean, bed comfortable. Don't think there will be a breakfast, but coffee was good. Mac Donald's is next door
Business response:
Marsha, thank you for sharing you kind review of Extended Stay America - Sacramento - White Rock Rd. It’s nice to know you our location was convenient for your needs and that you got a good night’s sleep. We hope our hotel will be your preferred choice the next time you visit our area. Sincerely, General Manager
Business response:
Tanya, we appreciate you taking the time to share your nice rating. Thank you for being our guest, and we hope Extended Stay America - Sacramento - White Rock Rd. will be your first choice every time you visit our area. Sincerely, General Manager
Would not "Extend my Stay Here" It was a non smoking room but as soon as you walked in it reared of cigarettes but the lady in the front had horrible customer service like I was interrupting her sleep or something so I blasted the AC all night and decided sleeping frozen was better then having to deal with her attitude. Also I could not locate any breakfast area so I had to result to going next door to McDonald's. I guess that's the kind of service you get when you book last minute. I wasn't worried about the area until I wa... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us. Sincer... read more
The toilet didnt work and we called the front desk to let them know 3 times. The staff was very rude.
Business response:
Jason, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for being our guest, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
unhappy - never again. i called the front desk every day regarding the kid above me stomping and running around the room and the noise never stopped.. even after 10pm. it woke me up several times when i worked every day that i was there. i feel i wasting my money staying there to be honest. there was never any breakfast at 7am and that's when breakfast starts. smh
Business response:
Denise, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us another chance to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.