Extended Stay America - Sacramento - White Rock Rd.

Business response:

Dorothy, we appreciate your feedback. We are sorry there were few issues which kept you from giving us a higher rating. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management 

Business response:

Sofia, many thanks for taking the time to post your generous rating online. It was a pleasure to have you as our guest, and we hope to see you again soon at Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Hotel Management 

Business response:

Edmond, thank you for being our guest at Extended Stay America and for your review. We are glad to know you enjoyed your time with us and that our convenient location was perfect for your needs. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, Hotel Management 

Business response:

Nicolo, we couldn’t be more pleased to receive a terrific rating of Extended Stay America. Our entire staff is committed to making sure each guest has an exceptional experience, and we are thrilled to see we backed up our promises. We hope you are already planning another trip our way! Sincerely, General Manager 

Business response:

Josh, thank you for choosing our hotel and for your kind review. We are pleased to read you were impressed not only with our convenient location and your well-appointed room but also with the value we offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager 

Business response:

Thank you for sharing your experience with us. Although you liked our front desk associate, we are sorry for falling short of your expectations. Making each and every guest feel appreciated and valued is our number one priority and your candid comments have pinpointed the areas in which we can and will improve. It was our pleasure hosting you, and we hope you will give us another opportunity to serve you better in the future. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know you had an overall pleasant visit. Our team is committed to providing clean, comfortable and well-maintained property for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We hope to see you again and have the opportunity to make your next stay perfect in every respect. Sincerely, Hotel Management