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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Bare bones hotel Beds are decent but small. Rooms are small, relatively clean but dingy. Rooms are not cleaned until you check out. Nothing is provided-- bring your own shampoo etc.
Business response:
We appreciate you being our guest and providing your feedback. It’s our pleasure knowing you had an overall nice stay. However, we apologize for any miscommunication regarding our in-suite amenities. Our toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. We would also like to inform you that, our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are happy to... read more
Business response:
Jose, thank you for being our guest. We are glad that overall you were pleased with your stay. However, I am sorry for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Sincerely, General Manager
Business response:
John, thank you for choosing our hotel and for your review. We want all of our guests to enjoy their stay, so we apologize if any inconveniences were experienced. It was our pleasure hosting you, and we hope you give us another opportunity to serve you better in the future. Sincerely, General Manager
Decent basic motel A one night stay. Got this hotel as one the good deals where the identity of the hotel is revealed after purchase. Sometimes you get really good value, sometimes you get a bit disappointed. This was in the second category.
Business response:
Corona, thank you for taking the time to evaluate your stay. It’s our pleasure knowing you loved our location and the facilities we offer. We would like to inform you that to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the room. We hope you will give us another chance to provide you a much better stay. Sincerely, General Manager
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America - Sacramento - White Rock Rd. and even more pleased you were completely satisfied. We look forward to having you as our guest again soon. Sincerely, General Manager
I have had alot better The continental breakfast was pretty corny. It was coffee and some tiny muffins with some packs of oatmeal. If you want the good WI-FI it will cost you over 4 bucks
Business response:
Micheal, thank you for choosing to stay at our hotel. We are pleased you enjoyed your overall stay with us and that our complimentary breakfast offerings were up to your satisfaction. Thanks again for your feedback, and we hope to have the opportunity to welcome you back soon. Sincerely, General Manager
Business response:
Paul, thank you so much for the terrific feedback. We work hard to make sure our guests enjoy every aspect of their stay, so reviews such as yours tell us that we are succeeding. Thanks again for allowing us to be of service, and we hope to see you again soon at Extended Stay America - Sacramento - White Rock Road. Sincerely, General Manager
Business response:
Ali, many thanks for taking the time to post your kind rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was our pleasure hosting you, and we hope to see you again at Extended Stay America - Sacramento - White Rock Road. Sincerely, General Manager
Horrible experience We were going to a funeral from out of town so we decided to spend the night . When we get in the room there are stains all over the carpet !!! Then the bed is suppose to be a queen but is the tiniest bed ever . I call the desk and they move us to another room where there are cigarette burns in the kitchen area and bathroom !! Overall the rooms were not clean and definitely not worth the price they are charging . Very disappointed .
Business response:
Heather, please accept my sincere apologies for not living up to your expectations. Cleanliness is a top priority to all of our employees, so we will address this matter with the department associates in an order to ensure changes are made immediately to solve these problems. Thanks for bringing this to my attention, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,414 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.