Extended Stay America - Sacramento - White Rock Rd.

Business response:

Aaliyah, thank you for sharing your excellent rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Thank you for the review. We are pleased you had an overall nice stay and liked the affordable rates we provide. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for choosing to stay at Extended Stay America. We are delighted to know our location was convenient for your needs and that you were impressed with the exceptional service provided by our staff. I have shared your concern in regard to the room with my maintenance team to ensure it is fixed immediately. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit. Sincerely, General Manager 

Business response:

Imani, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

Leslie, thank you for writing such a lovely review about your experience at Extended Stay America. We are thrilled to read about the great service you received from our staff and how their actions exceeded your expectations. Please be assured I will share your compliments with my team. Your feedback is much appreciated, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Kiranjit, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America - Sacramento - White Rock Rd. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you and your husband back soon. Sincerely, General Manager 

Business response:

Wow - Daniel, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Sacramento - White Rock Rd., and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

On behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean and well-maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. We regret the inconvenience caused and hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, General Manager