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Extended Stay America - Sacramento - White Rock Rd.
- Hotels
- Rancho Cordova, CA
About this business
Location details
10721 White Rock Rd., Rancho Cordova, CA, 95670, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 11:00 p.m. | |
| Tue | 7:00 a.m. to 11:00 p.m. | |
| Wed | 7:00 a.m. to 11:00 p.m. | |
| Thu | 7:00 a.m. to 11:00 p.m. | |
| Fri | 7:00 a.m. to 11:00 p.m. | |
| Sat | 7:00 a.m. to 11:00 p.m. | |
| Sun | 7:00 a.m. to 11:00 p.m. |
Business response:
Kiranjit, thank you for staying at Extended Stay America. We are glad to know we were able to impress you with our service and facilities. It was our pleasure having you with us. We look forward to welcoming you back soon. Sincerely, General Manager
It was nice comfortable stay for both me & my husband
Business response:
Thank you for being our guest at Extended Stay America - Sacramento - White Rock Rd. We take great pride in providing comfortable facilities and review like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you and your husband back soon. Sincerely, General Manager
Having a studio-style room is awesome!
Business response:
Wow - Daniel, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America - Sacramento - White Rock Rd., and we look forward to welcoming you back soon. Sincerely, General Manager
Business response:
Ronisha, thank you for staying with us and taking the time to share your review. Our goal is to maintain the standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Business response:
Marie, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Business response:
Francisca, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Sacramento - White Rock Rd. Sincerely, General Manager
Would not "Extend my Stay Here" It was a non smoking room but as soon as you walked in it reared of cigarettes but the lady in the front had horrible customer service like I was interrupting her sleep or something so I blasted the AC all night and decided sleeping frozen was better then having to deal with her attitude. Also I could not locate any breakfast area so I had to result to going next door to McDonald's. I guess that's the kind of service you get when you book last minute. I wasn't worried about the area until I wa... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. I will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. I truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you and your family should always expect from us. Sincer... read more
The toilet didnt work and we called the front desk to let them know 3 times. The staff was very rude.
Business response:
Jason, we are sorry you didn't experience our staff at their best during your stay, and they failed to greet you with a welcoming smile, warmth and hospitality. This behavior is highly unusual, and we have addressed your comments with our staff to ensure they deliver excellent service, all the time. Thank you for being our guest, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
unhappy - never again. i called the front desk every day regarding the kid above me stomping and running around the room and the noise never stopped.. even after 10pm. it woke me up several times when i worked every day that i was there. i feel i wasting my money staying there to be honest. there was never any breakfast at 7am and that's when breakfast starts. smh
Business response:
Denise, thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and the inconvenience it caused. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We are terribly sorry you had an uncomfortable night and hope you will give us another chance to serve you better in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Sacramento - White Rock Rd.
How is Extended Stay America - Sacramento - White Rock Rd. rated?
Extended Stay America - Sacramento - White Rock Rd. has a 3.1 star rating with 2,364 reviews.
When is Extended Stay America - Sacramento - White Rock Rd. open?
Extended Stay America - Sacramento - White Rock Rd. is open now. It will close at 11:00 p.m.