Extended Stay America - Salt Lake City - Sandy

Business response:

We appreciate you choosing to stay at Extended Stay America Salt Lake City – Sandy and the amazing feedback! It's great to read that you had an enjoyable stay and you found us to be an excellent value. Thank you for highlighting our convenient location, and its proximity to the freeway and shopping outlets. It is also pleasing to read that you loved our facilities and service as well. Your feedback is much appreciated, and we hope you will visit us again. Sincerely, General Manager 

Business response:

Thank you for your fantastic review of Extended Stay America - Salt Lake City – Sandy and for being our guest. It was a pleasure to read your remarks about our clean hotel and friendly staff. We work hard to exceed our guests' expectations, so reviews like yours make it all worthwhile. We appreciate your business and look forward to serving you again. Sincerely, General Manager 

Business response:

Thank you for taking the time to post your review. We pride ourselves on providing exceptional service and clean accommodations to all of our guests. However, we apologize that your non-smoking room had a smoke odor. We will share your comments with the housekeeping staff to ensure that this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to... read more

Business response:

Thank you for your stay and for the candid feedback. We are glad you enjoyed your overall stay. We truly appreciate your observations and regret for any communications issues that you encountered. Thank you once again, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager 

Business response:

I thank you for your feedback. I cannot apologize enough for the poor service you received. I have shared your comments with my team to ensure that we meet the high standards you should expect from us every single stay. We are committed to making sure that we don't repeat what you experienced. Thank you again for your candid feedback. Sincerely, General Manage 

Business response:

We love to receive feedback on how we are doing. So, thank you for sharing your very kind comments about your experience at Extended Stay America Salt Lake City – Sandy. We are delighted how much you enjoyed your stay, especially the excellent customer service that you received from our Front Desk Team. I will share your gracious words with Bev and Chelsey. Thank you again, and we look forward to seeing you soon. Sincerely, General Manager 

Business response:

Thanks so much for taking the time to write a review about your stay at Extended Stay America - Salt Lake City – Sandy. It means a lot to know you enjoyed a comfortable stay and that our location was perfect for your needs and made your experience even better. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager 

Business response:

Thank you for staying at our hotel and for taking the time to post a review. We are happy that you liked our convenient location, the great value we offer for the price and your well-kept accommodation. However, we are sorry for not being able to live up to all your expectations and also for the noise issue you encountered. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. Thanks again for being our guest, and we hope you... read more

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America Salt Lake City – Sandy works hard to deliver a great guest experience, so we really appreciate your remarks about our accommodation, especially the beds. We are glad that you loved our safe environment and the great value we offer. We hope you will visit again the next time you are in our area! Sincerely, General Manager