Extended Stay America - Salt Lake City - Sandy

Business response:

We love to receive feedback on how we are doing. So, thank you for sharing your very kind comments about your experience at Extended Stay America Salt Lake City – Sandy. We are delighted how much you enjoyed your stay, especially the excellent customer service that you received from our Front Desk Team. I will share your gracious words with Bev and Chelsey. Thank you again, and we look forward to seeing you soon. Sincerely, General Manager 

Business response:

Thanks so much for taking the time to write a review about your stay at Extended Stay America - Salt Lake City – Sandy. It means a lot to know you enjoyed a comfortable stay and that our location was perfect for your needs and made your experience even better. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager 

Business response:

Thank you for staying at our hotel and for taking the time to post a review. We are happy that you liked our convenient location, the great value we offer for the price and your well-kept accommodation. However, we are sorry for not being able to live up to all your expectations and also for the noise issue you encountered. Our goal is to ensure every guest has a great stay with us, so we are reviewing our procedures now to see how we fell short and what we can do to improve. Thanks again for being our guest, and we hope you... read more

Business response:

Thank you for being our guest and for your wonderful feedback! Every team member here at Extended Stay America Salt Lake City – Sandy works hard to deliver a great guest experience, so we really appreciate your remarks about our accommodation, especially the beds. We are glad that you loved our safe environment and the great value we offer. We hope you will visit again the next time you are in our area! Sincerely, General Manager 

Business response:

Thank you for selecting Extended Stay America - Salt Lake City – Sandy for your stay and for sharing your kind ratings online. We are glad you enjoyed your stay and that our facilities and service were to your satisfaction. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for your nice feedback! We are happy to hear you enjoyed your stay and our facilities and service were to your satisfaction. Thank you for your business, and we hope to welcome you back soon to Extended Stay America Salt Lake City – Sandy. Sincerely, General Manager 

Business response:

Thank you for being our guest at Extended Stay America Salt Lake City – Sandy. It is great to hear that you loved our central location and that it was the highlight of your stay. We are glad that you were pleased with our staff and you loved the linens we provided. However, we are sorry to hear that you were disappointed with the bathroom amenities and that you found your bed to be uncomfortable. We appreciate your constructive feedback which will help us improve our facilities. We hope that the other satisfactory aspects of... read more

Business response:

We appreciate your fantastic review of Extended Stay America - Salt Lake City - Sandy and for being our valued guest. Thank you for sharing your wonderful remarks about our clean, comfortable suites and excellent location. Our housekeeping team does a great job in caring for our suites, so we are thrilled to share your nice feedback with them. We are delighted to hear that you enjoyed the great value we offer. Thank you for giving us the opportunity to serve you, and we hope to provide you with another comfortable stay in th... read more

Business response:

I thank you for your feedback. I cannot apologize enough for the poor service you received. I have shared your comments with my team to ensure that we meet the high standards you should expect from us every single stay. We are committed to making sure that we don't repeat what you experienced. Thank you again for your candid feedback. Sincerely, General Manage