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Extended Stay America - Salt Lake City - Sandy
- Hotels
- Sandy, UT
About this business
Location details
10715 Auto Mall Dr., Sandy, UT, 84070, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very nice and would highly recommend anyone Clean, Staff Friendly, bed clean and comfortable, easy to access grocery, shopping, and etc. great experience and would highly recommend it to anyone to give it a try.
Business response:
Thank you for taking the time to write a review about your exceptional stay at Extended Stay America - Salt Lake City - Sandy. We are delighted that you loved our well-kept property, friendly associates and our convenient location which was perfect for your needs. It is also great to read that you were impressed with your well-appointed accommodations. We truly appreciate you recommending us online, and hope to see you again soon. Sincerely, General Manager
no pool; morning "coffee bar" was minimal; noisy--I heard my upstairs neighbors most of the night; bathroom fan was VERY loud.
Business response:
Thank you for reviewing your stay. Please accept our apologies for your experience in not meeting your expectations, and for failing to maintain our high standards. We appreciate you letting us know how we can improve as well as what we are doing right. Thank you for staying with us, and we would love the opportunity to serve you better in the future. Sincerely, General Manager
Ok The hotel was nice and overall pretty clean although the night staff was not friendly at all. The person that checked me in was very cold and did not make me feel welcome. She put me in a dirty room initially and when I told her about there was no apology. Her attitude put me in a bad mood. Morning person was much better so this was isolated. Other than that sheets could have been cleaner. I'd rate it 3/5
Business response:
Thank you for your comments about your stay at our property. We are sorry you didn't experience our staff at their best during your check-in. This behavior is highly unusual, and I am working with my entire team to ensure our guests are warmly welcomed upon arrival and are treated with courtesy and respect. However, we are glad it did not overshadow your stay. We appreciate your patience and your observation regarding the sheets. We hope you will stay with us again, so we can provide you with a better experience. Sincerely,... read more
I wish the rates wouldn't fluctuate so much other than that it was great
Business response:
Thank you for being our guest and for your feedback. Every team member here at Extended Stay America Salt Lake City – Sandy works hard to deliver a great guest experience, so we are glad your visit was comfortable. We hope you will visit us gain the next time you are in the area. Sincerely, General Manager
very clean, comfortable and above all - quiet! pleasantly surprised - very reasonable price, so was expecting average, but it was better than average. A good value.
Business response:
We appreciate you choosing to stay at Extended Stay America Salt Lake City – Sandy and the amazing feedback! It's great to read that you had an enjoyable stay and you found us to be an excellent value. Thank you for highlighting our convenient location, and its proximity to the freeway and shopping outlets. It is also pleasing to read that you loved our facilities and service as well. Your feedback is much appreciated, and we hope you will visit us again. Sincerely, General Manager
Nights play Nice and clean.. Friendly staff. Will be staying here again.
Business response:
Thank you for your fantastic review of Extended Stay America - Salt Lake City – Sandy and for being our guest. It was a pleasure to read your remarks about our clean hotel and friendly staff. We work hard to exceed our guests' expectations, so reviews like yours make it all worthwhile. We appreciate your business and look forward to serving you again. Sincerely, General Manager
SLC I needed a hotel and found this one on Hotels.com. It was supposed to be non-smoking, but the room smelled terribly of cigarettes. The tub wouldn't drain either. Overall, it was okay, but the cigarette thing really bothered me.
Business response:
Thank you for taking the time to post your review. We pride ourselves on providing exceptional service and clean accommodations to all of our guests. However, we apologize that your non-smoking room had a smoke odor. We will share your comments with the housekeeping staff to ensure that this room receives a deep clean to remove the smell. Also, our front desk is staffed 24 hours a day so we would have been happy to move you to another room if you had alerted us. We appreciate your business and hope to have the opportunity to... read more
Could have gotten a better deal directly So I overheard some customers staying for 6 days and paying less. The online print out said that a shuttle is available. No shuttle.
Business response:
Thank you for your stay and for the candid feedback. We are glad you enjoyed your overall stay. We truly appreciate your observations and regret for any communications issues that you encountered. Thank you once again, and we hope you give us another chance to serve you better in the future. Sincerely, General Manager
Poor A/C It was cooler in the hallway than my room. A/C would not stay on even on "high cool". Due to a full hotel, we couldn't be moved. Due to it being an Expedia booking, there was nothing they could do to make up for my discomfort (I.e. Refund etc....). Chealsey at the front desk was really nice.
Business response:
Thank you for choosing to stay with us. We sincerely apologize for the issue and the inconvenience you experienced with the air conditioning unit in your suite. Unfortunately, maintenance issues do arise periodically, and we sincerely apologize we were not able to resolve your concern to your satisfaction. We appreciate your feedback as it will help improve our services to our guests. Thank you for your business. We hope you will select our hotel again the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Salt Lake City - Sandy
How is Extended Stay America - Salt Lake City - Sandy rated?
Extended Stay America - Salt Lake City - Sandy has a 3.3 star rating with 2,132 reviews.
When is Extended Stay America - Salt Lake City - Sandy open?
Extended Stay America - Salt Lake City - Sandy is open now. It will close tomorrow at 12:00 a.m.