Extended Stay America - Salt Lake City - Sugar House

Business response:

Thank you for choosing Extended Stay America. We are delighted to know you were impressed with our associates and that you had a great time with us. It was a pleasure having you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Nancy, we are happy you were pleased with most of our services, but we are sorry your stay was not quite perfect. We encourage you to try us again on your next trip when in the area. We are confident you will have a better experience. Sincerely, Hotel Management 

Business response:

We enjoyed reading your comments and cannot thank you enough for sharing such a pleasant and detailed review. We were glad to learn that you enjoyed everything while you were here, especially the rooms and the location. We always like hearing from our guests, and your review was truly delightful to read. It is our hope that your positive experiences will bring you back to Extended Stay America again. Sincerely, Hotel Management 

Business response:

James, thanks for sharing the nice rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are pleased to know you were impressed with your well-appointed room and that you found us to be a good value. It was a pleasure hosting you, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a review. We are sorry for the issues you encountered during your stay and regret the inconvenience it caused. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Also, your feedback will be used as a training tool to improve our future guest's experience. Thanks for the feedback, and we hope to see you back in the future.... read more

Business response:

Greg, thank you for making Extended Stay America your home away from home. We are delighted to know you enjoyed each and every aspect of our hotel and that you had a great stay with us once more. Your feedback will be shared with the entire team. We cannot wait to host you again soon. Sincerely, Hotel Management 

Business response:

Teresa, we are thrilled to receive your complimentary rating. We work hard to make sure our guests enjoy every aspect of their visit, so review such as yours tell us that we are succeeding. We look forward to serving you again at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thanks for being a guest at our hotel. Although you liked certain aspects of your stay with us, we are sorry you didn’t like our hotel policy and found our pricing to be expensive. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. t was a pleasure to have you as a guest, and we hope to see you again in the future. Sincerely, Hotel Management