Extended Stay America - Salt Lake City - Sugar House

Business response:

Thank you for staying at Extended Stay America. Although you had a nice time here, we are sorry for the problem you had with the HVAC unit. We have made a note of your feedback and have shared it with the maintenance team to take care of the issue and fix it immediately. Thanks again, and we hope to host you back in future. Sincerely, Hotel Management 

Business response:

Shawn, thank you for taking the time to share your feedback. We are pleased to know you had an overall good stay ad that you were impressed with our courteous service. That being said, we are sorry for not meeting all of your expectations and have shared your concern with our team in an effort to improve our service. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Terrence, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting a review of your stay with us. We apologize for the behavior of our associate, and we appreciate you for informing us of this incident. Please be assured that we have discussed your feedback with our front desk team, and we will redouble our efforts to ensure this does not happen again. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Rhonda, thank you for staying at Extended Stay America. We are thrilled to know you liked our convenient location and that you had a perfect stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Andrea, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thank you for your review of Extended Stay America. We are glad you liked our affordable rates and convenient location as well as your spacious room. That being said, we are sorry for the issue you had with the comfort of your bedding. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to make your next visit perfect in every respect. Sincerely, Hotel Management 

Business response:

Patricia, thank you for staying at Extended Stay America. We are delighted you liked our courteous service and well-kept property. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management