Extended Stay America - Salt Lake City - Sugar House

Business response:

Thanks for the excellent review of Extended Stay America. We are delighted to learn you had a great experience with us and that our convenient location was the highlight of your entire stay. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at Extended Stay America. We are thrilled to know you enjoyed your time with us and were impressed with the attentive service provided by our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thanks again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at our hotel. We are pleased to know our location was ideal for your needs and that you were impressed with the service provided by our staff. However, we are sorry for the issues you had in your room. We have shared your concern with our maintenance team to ensure it is fixed immediately. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are delighted to know you were comfortable here and that our associates left you with a good impression of our hotel. We have shared your concern in regard to your room with our housekeeping team to ensure no future guest experiences the same. Please know, fresh linens and towels along with any toiletries are always available at the front desk. We look forward to welcoming you again soon! Sincerely, Hotel Management 

Business response:

Thanks for the awesome feedback. We are delighted to know our location was perfect for your needs and that you were very much impressed with the top-notch service provided by our associates. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Lisa, thanks for the awesome feedback. We are delighted to know our location was perfect for your trip and that you enjoyed your time with us. Thanks once more for your business to Extended Stay America, and we look forward to having you as our guest again in the near future. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your experience at our hotel. Although you had a nice stay, we apologize for the less than exceptional stay. We wished to have been informed about your situation as our staff would have done their best to solve the problem while you were here. We are committed to providing great hospitality to our guests, and we hope you will give us another chance to prove that to you on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing Extended Stay America. We are glad you were able to stay here and take advantage of all that our area has to offer. It was great to read that our hotel was just right for your needs. We appreciate your feedback and look forward to accommodating you in the future! Sincerely, Hotel Management 

Business response:

John, we are disappointed we missed meeting some of your expectations. We want all our guest to have a pleasant experience and try our best to inform them about our policies and charges by providing information on our website and other booking channels. We hope your positive experience with us will give us another chance to deliver a better stay next time. Thanks again for being our guest. Sincerely, Hotel Management