Extended Stay America - Salt Lake City - Sugar House

Business response:

Olin, thank you for your 5-star rating. Our aim is to provide an excellent stay, and we are happy you experienced the same with us at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management 

Business response:

Elizabeth, thanks for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way and hope we have the pleasure of hosting you again. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and for the five-star rating. We are thrilled to know we met all your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Anita, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America and sharing your review with us. We are thrilled to read you were impressed with the service of our courteous staff and had a relaxing stay in your well-appointed room. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

It was a pleasure hosting you at Extended Stay America. We are delighted to know you had a great time with us and that our convenient location was the highlight of your entire stay. Thank you once more for your comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

Clinton, thank you for being our guest at Extended Stay America. We are pleased you all had an overall pleasant stay. However, we are sorry we missed the mark during your visit, and we apologize for the inconvenience you experienced. Your comments about our grab-and-go breakfast have been shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. Thank you for your feedback, and we hope you will give us another chance to demonstrate the excellent service we strive to prov... read more

Business response:

Sondra, thank you so much for the fantastic review! There is no better compliment than a guest who keeps coming back time after time! We're glad you continue to enjoy your stay and that our location was perfect for your needs. On behalf of everyone here, we invite you to visit Extended Stay America again the next time you are in this area. Sincerely, Hotel Management 

Business response:

Terry, thank you for sharing your feedback online. Although you had an overall pleasant stay, we are sorry you couldn’t experience a good night’s sleep due to the bedding issue. We hope you’ll choose us again so we can deliver you a better experience. Sincerely, Hotel Management