Extended Stay America - Salt Lake City - Union Park

Business response:

Gerry, thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with our service, our suites, and our amenities. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America. We look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Ronald, thanks for taking the time to post your review. Although we’re happy you liked your room, we’re sorry for the issue you encountered in your toilet. We assure you that we have shared your feedback with our maintenance team so that they can identify and fix the issue promptly. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying at Extended Stay America. We are happy to know you were impressed with the spaciousness of our room and that you had a nice stay here. It was a pleasure accommodating you, and we look forward to seeing you back soon. Sincerely, Hotel Management 

Business response:

Jeff, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay of Extended Stay America. We are glad to know you loved the excellent service provided by our staff and had a great stay with us. Your compliments will be shared with Aubi for doing a wonderful job, and we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are sorry for the inconvenience you experienced in your room. We want our guests to have a comfortable stay and to get a restful night’s sleep, so we're sorry for the noise issue and that you found the mattress uncomfortable. Our front desk is available 24 hours a day, so we would have been happy to move you to another room at your request. We hope that you will stay with us again, and we will do our best to provide you with a better stay. Sincerely, Hotel Management