Extended Stay America - Salt Lake City - Union Park

Business response:

it was a pleasure having you as our guest at Extended Stay America. We are delighted to read you had a relaxing stay in your well-appointed room. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for sharing details regarding your visit to our hotel. We are thrilled to know you enjoyed everything that we offered and that the view surrounding our property made for a mesmerizing experience. It was a pleasure to have you as a guest Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay, and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing us while here to meet your family during the Thanksgiving week. It feels good to know you liked our convenient location and that you had a pleasant stay. However, we sorry for the discomfort you experienced with the bedding. Thanks once more for the comments, and we look forward to serving you on a future date. Sincerely, Hotel Management 

Business response:

We appreciate you for taking the time to share your review online and recommending us to others. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for a perfect stay. Your business is appreciated, and we hope you will come back to Extended Stay America again soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We're sorry for the inconvenience you had due to our hotel policy. Please know we must have an ID on file for each reservation. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Sherry, thank you for review your pleasant experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we're glad to see we accomplished this while you were here. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Sincerely, Hotel Management