Extended Stay America - Salt Lake City - Union Park

Business response:

Thanks for evaluating your stay. We are sorry for the odor issue you experienced while here and regret the inconvenience it caused. Your concern will be shared with our housekeeping team so that they will be diligent in their work. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Thank you for the 5-star rating. We are delighted your visit was exceptional and hope you plan to come and see us again at Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Kristin, thanks for sharing your experience. We are thrilled to read you had a comfortable stay and that you received an excellent service from our staff. Your compliments have been shared with the entire team, especially with Aubrey and Heather for exceeding your expectations. All of us at Extended Stay America would love to serve you again soon. Sincerely, Hotel Management 

Business response:

Wow - Matthew, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star review, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your glorious comments regarding your stay at Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel management 

Business response:

Thank you for staying at Extended Stay America. We are glad you had a pleasant time here. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to welcome you back for a future visit. Sincerely, Hotel Management 

Business response:

Ethan, thank you for your generous rating of Extended Stay America. We are delighted to read that you had a good stay and enjoyed all that we have to offer. We hope you give us the opportunity to host you again on your next visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share your feedback. We are pleased to know our location was ideal for your needs, but we are sorry for the cleanliness and maintenance issues you experienced in your room. We have shared your concerns with the respective teams to ensure happy guests is our number one priority. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management