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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a nice place
Business response:
Dear Guest, Thank you for taking a moment to share your feedback with us. We appreciate every comment provided, as it helps guide our efforts to enhance the overall guest experience. Please accept our apologies that your visit did not meet expectations. Your input has been noted and will be reviewed by our team as we continue to focus on improvement. We hope you will consider returning in the future, giving us another opportunity to provide a more satisfying and welcoming stay. Sincerely, Hotel Management
We initially booked this property for six nights but decided to shorten our stay to three nights due to several concerns. The room had a persistent chemical-like odor, the toilet was not functioning properly and ran continuously, a kitchen drawer was missing, and the curtain was damaged. Additionally, while the room included a full-size refrigerator and stovetop, there were no dishes or utensils provided, which was inconvenient and unexpected. It also became clear that many guests were staying on a long-term or extended basi... read more
Business response:
Dear Guest, Thank you for taking the time to review our hotel. We regret to hear about the discomfort you experienced during your stay, particularly regarding the cleanliness and maintenance issues. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. We also apologize for any miscommunication regarding our dishware policy. Our front desk team strives to inform guests about all amenities during check-in, and we sincerely regret that this... read more
This place was disgusting! A truckstop men’s urinal was cleaner than this place. Walking on the floors, felt like you were walking on sticky fly paper. They were never cleaned rust all over the tub all over the kitchen appliances from the 90s that look like they were fished out of a dumpster. The receptionist who checks you in is rude beyond belief, even when you say nothing to her, she speaks to people like she’s a prison warden both nights I stayed here they were vehicle break-ins in their parking lot! The outside looks cl... read more
One step above a homeless shelter. Smells like smoke. A person appeared to be sleeping in a chair in the small lobby. Was scary going to my vehicle at night because there were people just hanging out in cars. Police camera mobile trailer thing in the lot.
Business response:
Dear Guest, Thank you for sharing your experience. We are genuinely sorry for the discomfort and concern you felt during your stay. The conditions you described, including the atmosphere in the common areas and the sense of unease in the parking lot, fall far short of the environment we aim to provide. Your feedback is important, and we will be reviewing these matters closely to ensure improvements in safety, appearance, and overall guest comfort. While we cannot undo your experience, we remain committed to making meaningful... read more
Filthy, dirty, nasty disgusting dump Dirty disgusting dump that needs to go out of business so someone who cares can take over. This place is nothing but pure neglect. It could be a decent hotel if they just cleaned it. Hair, food, bugs, filth everywhere. First room was just way too disgusting, pubic hairs all over the toilet, food in the sink, fridge stank bad and looked it it hasn't been cleaned in years, second room had bugs, hair in the bathtub, greasy surfaces. How hard is it to clean a hotel room? Millions of places ar... read more
Not super comfortable
Business response:
Dear Ryan, Thank you for sharing your thoughts about your stay. We regret that your visit did not meet your comfort expectations and apologize for any inconvenience you experienced. Your feedback is essential, and we will use it to identify opportunities to enhance the overall experience for our guests. We appreciate your understanding and hope you will consider giving us another chance in the future so that we can provide a more enjoyable and relaxing stay. Sincerely, Hotel Management
Talk about a crappy hotel. You'd think staying at an extended stay where theres a kitchen provided you could cook meals? No... there's no dishes, silverware, pans, pots, anything provided. Room doesnt even have a hairdryer, shampoo or conditioner! The bath tub wouldnt drain and the pull wouldnt come all the way up to get all the water up to the shower head. In the bathroom there was a sign that told you not to talk to anyone in the parking lot and to leave nothing in your car. So safety was also definitely an issue at this h... read more
Business response:
Dear Alex, Thank you for sharing your feedback. We are glad your room provided a place to rest, but we sincerely apologize for the challenges you encountered, including the absence of kitchen and bathroom amenities, maintenance issues, and concerns about cleanliness and safety. Your comments have been shared with our housekeeping and maintenance teams to ensure improvements are made. We appreciate your insights, as they help us enhance the guest experience. We hope you will consider giving us another opportunity in the futur... read more
Stayed for 2 days and didnt have a single warm shower. Good price but beware.
Business response:
Dear Brady, Thank you for taking the time to share your experience. We appreciate your recognition of the value, and we sincerely apologize for the issues you encountered with the water temperature during your stay. Your feedback has been shared with our team to address this concern and help prevent it in the future. We hope you will consider giving us another opportunity to provide a more comfortable and enjoyable experience on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.