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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first hotel I stayed in where I felt begging to check in. This place is unbelievable! Imagine you try checking in, it’s dark and the checking in front desk has garage door style covered as closed. I walked behind to see if anyone is around and I saw another man in their office checking in. I waited for about 10 minutes just to be told they don’t normally check in after 10pm but he will try to help me. Long story we checked in ! In the morning same thing, nobody around, garage door style enclosed front desk. I have seen i... read more
Business response:
Dear Guest, We sincerely apologize for the frustration you experienced during check-in and the lack of front desk visibility. Our after-hours check-in process is in place for security, but we understand it can be confusing and inconvenient. We appreciate your patience and are reviewing procedures to improve communication and guest experience. Your comments are valuable in helping us serve you better. We hope your overall stay was comfortable, and we look forward to welcoming you back for a smoother visit. Sincerely, Hotel Ma... read more
The rooms and beds are old and outdated
Business response:
Dear Guest, We understand your comments about the condition of our rooms and beds. We understand how important comfort and modern accommodations are, and we’re actively working on improvements to enhance the overall guest experience. Your comments have been shared with our management team for review as we plan future upgrades. Your input is valuable to us, and we hope to offer you a better stay next time. Sincerely, Hotel Management
Had to file a noise complaint. There was a blood stain on my duvet cover
Business response:
Dear Guest, We sincerely apologize for the noise disturbance and the unacceptable condition of your duvet cover. This does not reflect our commitment to cleanliness and guest comfort. Your concerns have been reported to our housekeeping and security teams for immediate review and corrective action. We appreciate you bringing this to our attention, as it helps us improve our standards and service. We value your stay and hope to better serve you in the future. Sincerely, Hotel Management
Ki
Business response:
Dear Guest, Thank you for sharing your rating. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing. Sincerely, Hotel Management
Nothing unique
Business response:
Dear Guest, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Got my stuff taken from my room my first day by staff even though I had a two night stay.
Business response:
Dear Guest, We sincerely apologize for the incident you experienced. This is not reflective of our standards, and we are thoroughly investigating the matter with our team to understand what occurred. Your comfort and security are very important to us, and we are taking steps to prevent such issues in the future. We truly regret the inconvenience and hope to restore your trust. We look forward to welcoming you back.Sincerely,Hotel Management
The staff was kind but also took us off. She wasn’t in any uniform and came downstairs with another guest. We had no idea she worked there but she was kind. The place was dirty and smelled so strong of smoke we struggled to breathe. Then we were given keys to a room that someone else was already in. We tried to open the door and the lock was on it. That lady was not alarmed we walked in as this appeared to be normal to be given keys to an already occupied room! There were multiple people walking at night and it was sketchy a... read more
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. We are deeply concerned about the miscommunication regarding the room and the safety concerns you mentioned. This is certainly not the standard of service we aim to provide. We will address these concerns with our team and take immediate steps to ensure that all staff are properly identified and that room assignments are thoroughly checked to prevent any mix-ups. Your comfort and safety are very important to us. We appreciate your comments an... read more
Horribly dirty
Business response:
Dear Guest, We apologize for the issues you experienced during your stay. Cleanliness is a top priority for us, and we are truly sorry that we did not meet your expectations. We will address the concerns raised with our housekeeping team to ensure this does not happen again. Your experience is important to us, and we hope you will give us another opportunity to provide you with a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.