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Extended Stay America - Salt Lake City - Union Park
- Hotels
- Midvale, UT
About this business
Location details
7555 S. Union Park Ave., Midvale, UT, 84047, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells like wet dogs and weed I rented 2 rooms. Both rooms weren't ready when it was time to check in. We had to wait untill later that night. Once we finally were able to get to our rooms, both bathrooms had not been cleaned!!. One bathroom had used soap left in the shower and the other was just wiped, but not clean!! Our remote for the Tv didnt work. We had to use the buttons on the back of the tv. The floor in the hallway had food spilled on the floor and left. The hotel was non smoking, yet it smelled like cigarettes and... read more
Business response:
Dear Guest, We sincerely apologize for the delays during check-in and the cleanliness issues you experienced in your rooms. This is not the level of service we strive to provide, and we are addressing these concerns with our housekeeping and maintenance teams to ensure improvements. We also regret the unpleasant odors you encountered and will investigate further. Your experience is important to us, and we hope to provide a much better stay in the future. Sincerely,Hotel Management
Location was fine. Close to shopping and numerous restaurants. I think the health inspector would shut the hotel doors. Brown toilet stains, dirty drawers, a desk chair covered in I don't know what! 4 washcloths, no hand towels, one nightstand light and no hangers what so ever. We were desperate for a place to rest being that it was so late. No refunds because of the time had expired. Trust me when I say "The photos on line are certainly not the hotel we stayed at"! So disappointed and upset.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay, and we understand how disappointing that must have been. This is not the standard we aim to maintain, and we are addressing these concerns with our housekeeping team to ensure that future guests have a much better experience. We regret that your expectations were not met, and we appreciate your input. We hope to provide a more comfortable stay for you in the future. Sincerely,Hotel Management
Terrible It was filthy. I had to go buy some cleaning products and clean the kitchen counters down, sanitize everything. The floors were filthy. It was just disgusting.
Business response:
Dear Guest, We sincerely apologize for the cleanliness issues you encountered during your stay. This is certainly not the standard we aim to deliver, and we understand how frustrating it must have been to clean the space yourself. Your concerns have been shared with our housekeeping team for immediate attention and corrective action. We truly value your input and hope to have the opportunity to welcome you back!Sincerely,Hotel Management
My daughter experienced multiple bug bites in her bed. It seems like there were bed bugs in the room. We had to come home and wash our our clothes and bag them up. They must have not washed the bedding properly or spray for bed bugs.
Business response:
Dear Guest, We sincerely apologize for the discomfort caused by the situation in your room. Please know that we take cleanliness and guest safety very seriously. We follow the most rigorous industry standards regarding the cleanliness and pest control of our rooms, but the room you occupy will be professionally inspected and treated as a precaution. Please know your feedback is being taken seriously and will help drive urgent improvements. While we know that this stay did not meet all of your expectations, we are hopeful for... read more
Lady working was unprofessional when I called and spoke to her over the phone
Business response:
Dear Guest, We sincerely apologize for your experience with our staff during your phone call. This is certainly not the level of professionalism we strive to maintain, and we regret that your interaction was not up to our usual standards. We take guest concerns seriously and will address this matter with the team to ensure better service in the future. We appreciate your input, as it helps us improve. Thank you again for bringing this to our attention—we hope to welcome you back for a more positive experience.Sincerely,Hotel... read more
complete rip off I went to check in and the hotel would not accept my credit card and they canceled my stay because I didn't have any other way to pay for the deposit. I got a hold of hotels.com they couldn't get a hold of the hotel and so $91 was taken out of my account. hotels.com doesn't stand up for their customers. I won't be using it again.
Business response:
Dear Guest, We’re truly sorry to hear about the inconvenience you faced during the check-in process. We understand how frustrating it can be when payment issues disrupt your plans. Our policies regarding deposits and accepted forms of payment are in place to ensure a smooth and secure check-in process, and we apologize if they were not clearly communicated in advance. We recommend booking directly for better clarity and flexibility. We will address your billing concerns with our team to ensure they are resolved moving forwar... read more
A sido el peor de los lugares que me quedé el servicio pesimo
Business response:
Dear Guest, Thank you for sharing your review. We truly care about delivering excellent service and ensuring the comfort of our guests, so we are sorry for not meeting these expectations. Our front desk team is always here to assist you. Please consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
The staff was not welcoming and was demanding when checking in. Throughout the one night stay, there was an unattended baby crying, multiple dogs barking and, at one point, even a duck loudly quacking while being carried down the hallway. Other guests were loud and inconsiderate as they were yelling and arguing loudly with each other, many of them residents of the hotel.
Business response:
Dear Guest, We sincerely apologize for the issues you encountered during your stay. It is our goal to provide a peaceful and welcoming environment, and we regret that we did not meet your expectations in this instance. The noise disruptions you mentioned are concerning, and we will address these concerns with our team to ensure a more comfortable experience for all guests in the future. We also apologize for any staff interactions that did not reflect our commitment to excellent customer service. We truly appreciate your inp... read more
Frequently asked questions about Extended Stay America - Salt Lake City - Union Park
How is Extended Stay America - Salt Lake City - Union Park rated?
Extended Stay America - Salt Lake City - Union Park has a 3.3 star rating with 2,429 reviews.
When is Extended Stay America - Salt Lake City - Union Park open?
Extended Stay America - Salt Lake City - Union Park is open now. It will close tomorrow at 12:00 a.m.